Orlando Ricardo
Lilburn
Summary
Dynamic professional with a proven track record at Arditi Pizzeria, excelling in conflict resolution and customer service. Skilled in complex problem-solving and staff training, I thrive in fast-paced environments, ensuring high-quality outcomes and fostering teamwork. My meticulous attention to detail and strong decision-making abilities drive success in every role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lacrosse Referee
Georgia Lacrosse Officials Association
01.2025 - Current
- Instructed players on proper techniques for face-offs, and explained rules or verdicts to them.
- Enforced sportsmanship standards by issuing warnings or ejections when needed.
- Officiated sporting events, games or competitions and enforced game rules.
- Utilized whistle and hand signals to communicate decisions clearly and promptly.
- Collaborated with other officials in order to make consistent rulings throughout matches.
- Fostered a positive, respectful game environment for participants and spectators.
- Engaged in continuous professional development to enhance officiating skills.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Resolved conflicts between players or coaches in a professional manner.
Manager/Cooker Operator
Arditi Pizzeria
Lawrenceville
09.2022 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Thrive consistently amidst challenging and rapid-paced environments.
- Used time management and adaptability skills to prioritize and operate multiple stations simultaneously.
Car Detailer
Supreme Clean & Wash
Metro Cornelius
06.2021 - 07.2024
- Inspected vehicles thoroughly before and after detailing to ensure the quality of work.
- Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
- Scheduled detailing appointments and managed time effectively to meet customer demands.
- Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
Front of House Employee
Toasted & Rolled
Morganton
08.2020 - 12.2020
- Worked with managers to report and resolve customer issues or concerns.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Prepared drinks upon request according to recipes and standards set by management.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
Education
Bachelor of Science - Psychology
Georgia Gwinnett College
Lawrenceville, GA05-2028
High School Diploma -
Gwinnett Online Campus
Lawrenceville, GA05-2024
Skills
- Complex Problem-Solving
- Customer Service
- Task Delegation
- Cross-Functional Teamwork
- Time Management
- Decision-Making
- Conflict Resolution
- Staff Training and Development
- Multitasking Capacity
- Thorough Work Ethic
- Meticulous Attention to Detail
- Professionalism and Integrity
Affiliations
I am a volunteer at my church on Wednesdays and Sundays. On Sundays, I lead a room for either 2-3 year olds or 4-5 year olds. On Wednesdays I colead 6th grade boys in our youth program which calls for me to mediate conflict, help counsel and be a role model for them. Outside of that, I also volunteer in various roles such as Mission Trips abroad, Jambos, Feed My Starving Children, Winter Retreat as a leader or operations team, and Camp as a leader. I like to play volleyball at the park or through my school. Lastly, of course I like spending time with my family and friends.
Accomplishments
- My biggest source of pride in the work field is becoming a manager by age 19.
Certification
- ServeSafe Manager Certification
- Loss Prevention Certification
References
References available upon request.
Timeline
Lacrosse Referee
Georgia Lacrosse Officials Association
01.2025 - Current
Manager/Cooker Operator
Arditi Pizzeria
09.2022 - Current
Car Detailer
Supreme Clean & Wash
06.2021 - 07.2024
Front of House Employee
Toasted & Rolled
08.2020 - 12.2020
Bachelor of Science - Psychology
Georgia Gwinnett College
High School Diploma -
Gwinnett Online Campus
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