Osambi Tayong
Atlanta,GA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
AT&T
11.2023 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Exceeded sales goals by 20% utilizing exemplary customer service skills.
Customer Service/Sales
Home Depot
04.2023 - 11.2023
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
Data Entry
DFJJK Consulting
05.2019 - 02.2023
- Facilitated timely deliveries with accurate data entry and diligent tracking of shipment progress.
- Supported administrative staff with accurate data entry for important documents and reports.
- Corrected data entry errors to prevent duplication or data degradation.
- Assisted in reducing order processing time with efficient data entry and meticulous recordkeeping.
- Increased data entry accuracy by implementing a robust quality assurance process.
Education
Bachelor of Science - Computer Science
Kennesaw State University
Kennesaw, GA05.2023
Skills
- Customer Satisfaction
- Verbal Communication
- Technical skills
- Sales Development
- Upselling strategies
- SQL
- Data Cleaning
- Tableau
- Data Visualization and Presentations
- Python Programming
- Excel Functions
Certification
- Certified Scrum Master
- Certified Product Owner
- Project Management Professional
Timeline
Retail Sales Consultant
AT&T
11.2023 - Current
Customer Service/Sales
Home Depot
04.2023 - 11.2023
Data Entry
DFJJK Consulting
05.2019 - 02.2023
Bachelor of Science - Computer Science
Kennesaw State University