Overview
Work History
Education
Skills
Certification
Timeline
Generic

Osambi Tayong

Atlanta,GA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Consultant

AT&T
11.2023 - Current
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales and customer satisfaction through personalized servicing.
  • Exceeded sales goals by 20% utilizing exemplary customer service skills.

Customer Service/Sales

Home Depot
04.2023 - 11.2023
  • Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.

Data Entry

DFJJK Consulting
05.2019 - 02.2023
  • Facilitated timely deliveries with accurate data entry and diligent tracking of shipment progress.
  • Supported administrative staff with accurate data entry for important documents and reports.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Assisted in reducing order processing time with efficient data entry and meticulous recordkeeping.
  • Increased data entry accuracy by implementing a robust quality assurance process.

Education

Bachelor of Science - Computer Science

Kennesaw State University
Kennesaw, GA
05.2023

Skills

  • Customer Satisfaction
  • Verbal Communication
  • Technical skills
  • Sales Development
  • Upselling strategies
  • SQL
  • Data Cleaning
  • Tableau
  • Data Visualization and Presentations
  • Python Programming
  • Excel Functions

Certification

  • Certified Scrum Master
  • Certified Product Owner
  • Project Management Professional

Timeline

Retail Sales Consultant

AT&T
11.2023 - Current

Customer Service/Sales

Home Depot
04.2023 - 11.2023

Data Entry

DFJJK Consulting
05.2019 - 02.2023

Bachelor of Science - Computer Science

Kennesaw State University

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Osambi Tayong