Osman Ruzayev
Johns Creek
Summary
-Seasoned and ready to manage, maintain, and propel a
community to a higher standard with regards to resident retention,
compliance, and increasing ROI for ownership
-Three years operating as a junior Community Manager on a 3-
property $500m asset; wrote and managed 3 budgets
simultaneously while increasing rent rates and NOI YOY
-Represented the flagship property in the region, demonstrated
proof of concept that led to owner expansion of 5 additional
properties in Atlanta ·
Overview
4
4
years of professional experience
Work History
Assistant Community Manager
Greystar
06.2023 - Current
- Scheduled and coordinated mandatory maintenance
inspections, capital repairs, and renovation projects
- Communicated as property representative to provide
property-specific details, live trackers, and reports to
ownership, vendors, inspectors, government entities,
prospects, and other Greystar Team Members with service
contracts, gave feedback toward direction on capital
projects and renovations - Led events for residents and organized through out.
- Currently operates as Community Manager when the CM
is not available or out of office; Conducted Community
Tours during owner visits, prepared financial reports for
owner review, answering questions promptly
Assistant Community Manager
Greystar- The Drexel Collective
01.2021 - 04.2023
- Currently operates as Community Manager when the CM is not available or out of office; Conducted Community Tours during owner visits, prepared financial reports for owner review, answering questions promptly
- Scheduled and coordinated mandatory maintenance inspections, capital repairs, and renovation projects
- Communicated as property representative to provide property-specific details, live trackers, and reports to ownership, vendors, inspectors, government entities, prospects, and other Greystar Team Members with service contracts, gave feedback toward direction on capital projects and renovations
- Analyzed and cross-referenced multiple databases and platforms retaining payment information, delinquency, lease compliance, and more for COVID-19 related rent deferment, payment plans, New Normal record-keeping, and submitted documentation to legal teams to review and deny/approve coordination with various rent relief programs on behalf of residents; coordinated with rent relief programs to relay resident information to process applications for rent relief; contributed to reducing $600k in delinquency over 2022 FY
- Submitted invoices, processed bills, procured bids with current and prospective vendors, rolled out new property systems for packaging, valet trash, courtesy patrol, emergency disaster response repairs across 60 units on a 700-unit property
- Held weekly team meetings and daily team training sessions for leasing and service team members, worked with team members to navigate Sharepoint, WorkDay, and property-specific databases and PMS systems.
Leasing Manager
Greystar- Sixes Ridge
01.2020 - 01.2021
- Managed Leasing apartments to increase occupancy, building relationships with residents to maximize retention and renewals, marketing to generate awareness of community and generate traffic, and completing administrative tasks in relation to responsibilities
- Made connections with prospective residents while touring, corresponding, and leasing; coordinated with corporate rental groups to set up corporate leases, employed sales strategies to secure leases, and be an ambassador for the perks of living in the community
- Daily reporting on resident and prospect analytics, occupancy trends, and advertising sources
- Database management and proficiency in site-specific software: Yardi, RentCafe CRM, Leonardo 247, PDQ, Conservice, Yieldstar, Radix, Reputation, AnyoneHome, Fetch, Kingsley, RealPage, DocuSign, BlueMoon.
Leasing Professional
Greystar- The Drexel Collective
- Managed Leasing apartments to increase occupancy, building relationships with residents to maximize retention and renewals, marketing to generate awareness of community and generate traffic, and completing administrative tasks in relation to responsibilities
- Made connections with prospective residents while touring, corresponding, and leasing; coordinated with corporate rental groups to set up corporate leases, employed sales strategies to secure leases, and be an ambassador for the perks of living in the community
- Daily reporting on resident and prospect analytics, occupancy trends, and advertising sources
- Database management and proficiency in site-specific software: Yardi, RentCafe CRM, Leonardo 247, PDQ, Conservice, Yieldstar, Radix, Reputation, AnyoneHome, Fetch, Kingsley, RealPage, DocuSign, BlueMoon
- Top leaser of the region for 8 months consecutively.
Groundskeeper- Porter
Alliance - The Drexel Collective
11.2019 - 02.2020
- Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat and free of litter at all times
- Removes trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas
- Completes assigned minor and routine service requests as requested by Service Supervisor and/or Community Manager, and assists the make-ready specialist in the turn process
- Changes all locks in accordance with the property's policy and ensure gates to all pool areas are working according to codes and safety standards.
Education
High School Diploma -
North Springs High School
Atlanta, GA05.2018
Skills
- Writing
- Project Management
- Pricing Analytics and Reporting
- Teams Management
- Leasing
References
- Kelsey Taylor, Accounting and Budget
- Crystal Wilson, Regional Manager | Greystar, 704-219-2475
- Senior Community Manager | Greystar, 843-330-1999
- 470-399-0516
Timeline
Assistant Community Manager
Greystar
06.2023 - Current
Assistant Community Manager
Greystar- The Drexel Collective
01.2021 - 04.2023
Leasing Manager
Greystar- Sixes Ridge
01.2020 - 01.2021
Groundskeeper- Porter
Alliance - The Drexel Collective
11.2019 - 02.2020
Leasing Professional
Greystar- The Drexel Collective
High School Diploma -
North Springs High School
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