Osmyra Campos
Suwanee
Summary
Results-oriented professional with a strong focus on client relationship management and team leadership. Successfully analyzed multilingual customer needs to drive satisfaction and retention, utilizing CRM tools to deliver data-driven insights.
Overview
11
11
years of professional experience
Work History
Bilingual Customer Service Specialist
Tool Source Warehouse
Lawrenceville
02.2017 - Current
- As team lead - our objective is to mentor junior team members and managed employee relationships.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Maintained and tracked accurate data using CRM and various computer systems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of company products and services.
Floor Manager
Slingshot Entertainment
Peachtree Corners
04.2015 - 02.2017
- Supervised daily operations ensuring smooth workflow and team collaboration.
- Coordinated employee schedules to optimize staffing for peak hours.
- Managed inventory levels to maintain stock availability and minimize waste.
- Maintained a safe, clean and organized floor environment.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
Education
Some College (No Degree) - Dental Hygiene
Accelerated Dental Assisting Academy
Marietta, GA07-2022
Skills
- Bilingual communication
- CRM software proficiency
- Data analysis
- Team leadership
- Flexibility and adaptability
- Client relationship management
- Multitasking and organization
- Operation supervision
Timeline
Bilingual Customer Service Specialist
Tool Source Warehouse
02.2017 - Current
Floor Manager
Slingshot Entertainment
04.2015 - 02.2017
Some College (No Degree) - Dental Hygiene
Accelerated Dental Assisting Academy