Otto Balazs
Woodstock
Summary
Results-driven Telecommunications Professional with strong troubleshooting skills and a focus on enhancing customer satisfaction. Builds robust client relationships and mentors junior team members to improve performance. Resolves complex technical issues efficiently while fostering collaboration and knowledge sharing to achieve optimal outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Consultant, Global Technical Support
Ciena
Alpharetta
02.2001 - Current
- Conduct troubleshooting to resolve technical issues in telecommunications equipment.
- Perform maintenance of telecommunication systems by upgrading software.
- Provide guidance and mentorship to junior engineers working in the same team.
- Troubleshoot complex network issues, resolving problems to minimize downtime.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Installed and maintained telecommunications systems and equipment.
Senior Technical Support Engineer
Worldcom
Tulsa
02.1997 - 02.2001
- Provided technical support for network and telecommunications issues.
- Collaborated with engineering teams to resolve complex technical issues.
- Trained new support staff on customer service protocols and systems.
- Diagnosed complex technical issues by performing root cause analysis utilizing available resources such as log files or application traces.
Consumer Electronics Technician
Ultimate Electronics
Tulsa
09.1994 - 02.1997
- Performed troubleshooting and repairs on a variety of consumer electronics, including televisions, computers, and audio equipment.
- Diagnosed malfunctions in electronic devices, determining and implementing necessary repairs to restore functionality.
- Trained junior technicians in maintenance and repair of electronic equipment, fostering skill development and ensuring quality standards.
- Engaged in continuing education to enhance knowledge of emerging electronic technologies and improve service capability.
Skills
- Technical issue resolution
- Network troubleshooting
- Software upgrades
- Root cause analysis
- Equipment installation
- Team leadership
- Stakeholder engagement
Languages
German
Professional
Certification
- CE-A Carrier Ethernet Certified Associate - CIENA
- OC-A Optical Communications Certified - CIENA
- OC-P Optical Communications Certified Professional - CIENA
Timeline
Consultant, Global Technical Support
Ciena
02.2001 - Current
Senior Technical Support Engineer
Worldcom
02.1997 - 02.2001
Consumer Electronics Technician
Ultimate Electronics
09.1994 - 02.1997