Owen Anken
Augusta
Summary
Proven Shift Manager with a track record of enhancing team performance and customer satisfaction at Barberitos. Skilled in food preparation and exceptional customer service, demonstrated through effective problem-solving and meticulous attention to detail. Excelled in maintaining high standards of cleanliness and organization, ensuring optimal food safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Staff Member
Pizza Central
08.2024 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Made food according to standard recipes with requested changes for customer satisfaction.
To-Go
Texas Roadhouse Restaurant
05.2024 - 08.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Shift Manager
Barberitos
08.2021 - 05.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor of Science - Pre-Nursing
Augusta University
Augusta, GA01-2027
High School Diploma -
Toombs County Highschool
Lyons, GA05-2023
Skills
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Safe food handling
- Customer service
- Team collaboration
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
Timeline
Kitchen Staff Member
Pizza Central
08.2024 - Current
To-Go
Texas Roadhouse Restaurant
05.2024 - 08.2024
Shift Manager
Barberitos
08.2021 - 05.2023
Bachelor of Science - Pre-Nursing
Augusta University
High School Diploma -
Toombs County Highschool
Similar Profiles
William TuckerWilliam Tucker
Dishwasher at Pizza CentralDishwasher at Pizza Central
Grace TuckerGrace Tucker
Server at Pizza Central UsaServer at Pizza Central Usa
Alexander SpeakmanAlexander Speakman
Dishwasher at Grant Central Pizza & PastaDishwasher at Grant Central Pizza & Pasta