Owen Payne
Statesboro
Summary
Results-driven Assistant General Manager with extensive experience managing operations in a 1,016-bed student housing community. Expertise in leasing, resident relations, staff supervision, and maintaining delinquency rates below 5%. Proficient in budget management, marketing strategies, event planning, and eviction processes. Aiming to leverage leadership skills to progress into a General Manager role within student or multifamily housing organizations.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
The Scion Group LLC
11.2024 - Current
- Assisted the General Manager with daily operations of a 1,016-bed student housing community, supporting leasing, maintenance, and resident services
- Maintained delinquency rates under 5% through proactive rent collections and resident account management
- Handled all aspects of the eviction process, including filing and representing the community in court
- Oversaw leasing performance, occupancy goals, and renewal strategies to maximize revenue
- Supervised, trained, and supported leasing and customer experience staff to ensure operational excellence
- Managed resident relations, addressed escalated concerns, and ensured a positive student living experience
- Coordinated move-ins, move-outs, unit readiness, and turnover processes
- Supported budget management, invoice processing, and expense control
- Assisted with marketing initiatives, resident events, and social media strategies to drive leasing and engagement
- Ensured compliance with Fair Housing laws, company policies, and student housing regulations
- Collaborated with maintenance teams and vendors to address work orders and capital projects
- Prepared reports, tracked performance metrics, and assisted with audits and inspections
Customer Experience Manager
The Scion Group LLC
08.2021 - 11.2024
- Managed daily leasing operations for a student housing community, including tours, applications, lease execution, and renewals
- Delivered high-level customer service to residents and prospective tenants, addressing concerns and resolving issues efficiently
- Achieved occupancy and leasing goals through effective sales, marketing, and outreach strategies
- Planned, coordinated, and executed resident events and marketing initiatives to increase engagement and retention
- Managed social media platforms to promote the community, events, and leasing specials, enhancing online presence and brand awareness
- Supervised, trained, and coached leasing staff to ensure strong performance and consistent customer experience
- Ensured compliance with Fair Housing laws, company policies, and student housing regulations
- Coordinated move-ins, move-outs, and resident communications with maintenance and management teams
- Maintained accurate resident records, reports, and leasing documentation
Maintenance Technician
The Scion Group LLC
07.2020 - 08.2021
- Perform routine and emergency maintenance for student housing units, including HVAC, plumbing, electrical, appliances, and general repairs
- EPA Certified; service and maintain HVAC systems in compliance with environmental and safety regulations
- Respond to and complete work orders efficiently while maintaining a high level of resident satisfaction
- Conduct unit inspections, preventive maintenance, and apartment turnovers to ensure move-in readiness
- Troubleshoot and repair mechanical systems and building components
- Maintain compliance with safety standards and property policies
- Collaborate with property management and vendors to resolve maintenance issues
Education
BBA - Business Management
Ogeechee Technical College
Statesboro, GA12-2022
Skills
- Staff management
- Staff development
- Team leadership expertise
- Employee relations
- Customer relationship management (CRM)
- Budget control
- Sales techniques
- Strategic planning skill
- Vendor relationship management
- Financial reporting
- Customer retention
- Marketing initiatives
- Business operations
Timeline
Assistant General Manager
The Scion Group LLC
11.2024 - Current
Customer Experience Manager
The Scion Group LLC
08.2021 - 11.2024
Maintenance Technician
The Scion Group LLC
07.2020 - 08.2021
BBA - Business Management
Ogeechee Technical College