Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Cook

Buford,GA

Summary

A knowledgeable and dedicated customer service professional with extensive experience in enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

First Watch Technologies
10.2023 - Current
  • - Assisted individuals with enrolling in credit monitoring services, guiding them through the process and addressing any questions
  • - Managed escalation forms, ensuring that all escalated issues were documented and resolved in a timely manner
  • - Provided detailed information to customers regarding credit monitoring benefits and processes, enhancing their understanding and satisfaction
  • - Handled a high volume of inbound and outbound calls, maintaining professionalism and courtesy
  • - Collaborated with the technical team to troubleshoot and resolve customer issues related to credit monitoring services
  • - Maintained accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and comments
  • - Participated in team meetings and training sessions to stay updated on product knowledge and company policies
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Get Insured - Georgia Access
09.2024 - 12.2024
  • - Assisted with Portal Access
  • - Assisted with Health Insurance Applications
  • - Assisted with Income and APTC
  • - Finding and Designating Agents
  • - Assisting Agents with Book Of Business and Delegating Clients
  • - Handling Tickets
  • - Handling Inbound and Outbound Calls
  • - Experience in MAX
  • - De-escalating Irate Customers
  • - Receiving95% and above on all calls scored by QA
  • - Fast responses
  • - Handling Chats
  • - Assisting agents with customers who have enrollment issues
  • - Assign Crosswalk plans
  • - Helping customers understand health plans and different coverage options
  • - Multiple task while providing remote customer service

Administrative Assistant

Robert Half
01.2023 - 08.2023
  • - Performed a variety of administrative tasks including answering multi-line phones, routing calls, taking messages, and greeting visitors
  • - Scheduled meetings, appointments, and travel arrangements for executives and other staff members
  • - Managed office supplies inventory, ordered new supplies when necessary, and maintained organized supply areas
  • - Assisted in the preparation of reports, presentations, and correspondence, ensuring accuracy and professionalism
  • - Supported office staff with various tasks such as filing, data entry, and managing email correspondence
  • - Coordinated office events and meetings, including booking venues, arranging catering, and preparing materials
  • - Developed and implemented office procedures to improve efficiency and workflow
  • Temporary Position

Administrative Assistant

Awe Accounting & Tax
09.2018 - 08.2022
  • - Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors in a professional manner
  • - Executed and maintained a comprehensive record filing system to improve document organization and management
  • - Scheduled and coordinated office meetings, client appointments, and conference calls for staff teams
  • - Received, sorted, and distributed incoming mail and packages, ensuring accurate and timely delivery to recipients
  • - Created and updated QuickBooks records and files, maintaining document compliance and financial accuracy
  • - Prepared and processed invoices, expense reports, and purchase orders
  • - Assisted with payroll processing and maintained employee records
  • - Provided administrative support to accounting staff, including managing calendars, scheduling meetings, and preparing documents

Front Office Receptionist

SYNNEX Corporation
11.2021 - 05.2022
  • - Reached out to vendors outside usual network to source hard-to-find parts, ensuring timely procurement
  • - Processed and reshelved return orders, meticulously checking for discrepancies and potential usage issues
  • - Located new vendors with better costs per unit, negotiating favorable terms and pricing structures to reduce company expenses
  • - Organized parts storage and stocked inventory according to established guidelines, ensuring accurate inventory management
  • - Managed front desk operations, including greeting visitors, answering phones, and directing calls
  • - Assisted with administrative tasks such as data entry, filing, and managing email correspondence
  • - Coordinated shipments and deliveries, tracking orders and ensuring timely arrival of parts

Customer Service Representative

Komyo Honda
11.2021 - 03.2022
  • - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • - Provided primary customer support to internal and external customers, handling inquiries and resolving issues
  • - Responded to customer requests for parts, services, and company information in a timely and professional manner
  • - Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • - Processed shipments and returns efficiently, ensuring accuracy and timely delivery
  • - Maintained detailed records of customer interactions, including inquiries, complaints, and feedback
  • - Participated in training sessions to stay updated on product knowledge and customer service best practices

Education

Strayer University
01.2025

High School - undefined

Eleanor Roosevelt High School
Eastvale, CA
06.2017

Skills

  • - Typing50 WPM
  • - Documentation and reporting
  • - Multi-line phone proficiency
  • - Creative problem solving
  • - Administrative support
  • - Verbal and written communication
  • - Organizational skills
  • - Time management
  • - Microsoft Office proficiency
  • - QuickBooks proficiency
  • - Customer relationship management (CRM) systems

Timeline

Customer Service Representative

Get Insured - Georgia Access
09.2024 - 12.2024

Customer Service Representative

First Watch Technologies
10.2023 - Current

Administrative Assistant

Robert Half
01.2023 - 08.2023

Front Office Receptionist

SYNNEX Corporation
11.2021 - 05.2022

Customer Service Representative

Komyo Honda
11.2021 - 03.2022

Administrative Assistant

Awe Accounting & Tax
09.2018 - 08.2022

High School - undefined

Eleanor Roosevelt High School

Strayer University

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Paige Cook