PAISLEY ROWLAND
Trion,GA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist/Patient Access Services
Atrium CFSED
08.2023 - Current
- Efficient in Microsoft word,excel,and power point
- Skilled at working independently and collaboratively in a team environment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
MANAGER
Chattooga County
06.2017 - 06.2023
- When membership payments were made the information had to be written down and accurate.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Handled financial deposits, and financial reports.
- Very fast paced work environment.
Head Teller;Accounting;Loan Department
Southeast First National Bank
01.2015 - 01.2017
- Head teller,Bookkeeping,Accounting, southeast first national bank
- I started to open and close accounts and assisted in keeping the banks expense books
- I also went to bookkeeping and helped sort and run checks
- I assisted in the loan department creating loan books, and processing payments.
- In the loan department I called insurance companies to make sure that the insurance was valid
- Lastly, I processed credit card payments in the system
- Record keeping for the banks account ledger
- Called insurance companies to verify the customer was going by bank policies.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Identified potential needs through observation, questioning and listening.
- Provided customers with appropriate literature on banking products and services.
- Mentored newly hired team members on appropriate responses to patron questions.
- Calculated employees wages,and turned them into my manager.
Education
CERTIFICATE PROGRAM - Medical Billing And Coding CCA
DEVRY UNIVERSITY
08.2022
DIPLOMA - undefined
TRION HIGH SCHOOL
2013
Skills
- Performance Tracking and Evaluations
- Managing Cash Register
- Managing Appointments
- Overseeing Employees
- Complex Problem-Solving
- Issue and Conflict Resolution
- Managing Operations and Efficiency
- Strategic Planning
- Employee Coaching and Motivation
- Technical Proficiency
- Scheduling and Coordinating
- Strong Organization
Timeline
Front Desk Receptionist/Patient Access Services
Atrium CFSED
08.2023 - Current
MANAGER
Chattooga County
06.2017 - 06.2023
Head Teller;Accounting;Loan Department
Southeast First National Bank
01.2015 - 01.2017
CERTIFICATE PROGRAM - Medical Billing And Coding CCA
DEVRY UNIVERSITY
DIPLOMA - undefined
TRION HIGH SCHOOL
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