Palmer Christian
Augusta
Summary
Compassionate professional in animal healthcare, known for high productivity and efficiency in task completion. Skilled in medication administration, sample collection, and patient monitoring. Excel at communication, empathy, and adaptability, ensuring optimal care and support in fast-paced environments.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Health Insurance Sales Agent
Insurance Masters
North Augusta
10.2025 - 01.2026
- Guided clients in selecting tailored health insurance plans based on individual needs.
- Clarified policy details and coverage options to help potential customers make informed decisions.
- Informed clients about health insurance regulations and compliance requirements to ensure understanding.
- Managed client inquiries and resolved issues effectively.
- Collaborated with team members to enhance customer service strategies.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Maintained up-to-date knowledge of industry trends and regulatory changes.
- Developed strong relationships with clients to enhance customer satisfaction and retention.
Veterinary Receptionist/Assistant
North Roswell Veterinary Clinic
Alpharetta
05.2024 - 05.2025
- Greeted clients and pets warmly upon arrival at the veterinary clinic.
- Scheduled appointments and managed daily calendar for efficient clinic operations.
- Answered phone calls promptly and addressed client inquiries professionally.
- Handled patient records and maintained accurate digital filing systems.
- Coordinated follow-up appointments to ensure continuity of care for patients.
- Maintained cleanliness and organization of reception area for welcoming environment.
- Retrieved emails and uploaded documents to patient charts.
- Conducted patient intake interviews to collect medical information.
- Communicated with patients with compassion while keeping medical information private.
- Assisted veterinarians with patient examinations and treatments.
- Maintained cleanliness and organization of examination rooms and equipment.
- Educated clients on pet care and treatment protocols clearly.
- Assisted with the handling of animals during procedures safely.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Cleaned and sanitized kennel areas to maintain a healthy environment.
- Monitored animal behavior for signs of distress or illness.
- Fed, hydrated, and administered medication (if necessary) to animals according to specific dietary requirements.
- Provided companionship and socialization for animals during playtime.
- Followed safety protocols for handling animals during daily tasks.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Maintained positive working relationship with fellow staff and management.
- Participated in team meetings to discuss workflow improvements and best practices.
Licensed Health Insurance Agent
Insurance Masters
North Augusta
10.2023 - 01.2024
- Assisted clients in selecting appropriate health insurance plans based on needs.
- Educated customers on health insurance products and services to help them make informed decisions.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Identified areas where additional coverage may be needed or beneficial for clients.
- Resolved customer complaints promptly, ensuring high standards of customer service and client satisfaction.
- Ensured that all documents were properly completed prior to submitting them for review.
- Attended training sessions to remain updated on industry standards.
Server
Sports Center
Augusta
03.2022 - 10.2023
- Delivered exceptional customer service in fast-paced sports bar environment, contributing to positive guest experiences.
- Took orders and served food and beverages efficiently to patrons.
- Addressed and resolved customer complaints quickly, improving guest satisfaction.
- Processed cash transactions and payments with accuracy, ensuring smooth operations.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Food Truck Owner/Operator
Riverside Cafe
Augusta
05.2019 - 10.2023
- Developed and implemented menu items based on customer preferences and trends.
- Managed daily operations of business, including hiring and training staff.
- Coordinated staff schedules to optimize coverage during peak hours.
- Promoted business on social media platforms, enhancing brand identity and attracting customers.
- Hosted special events, increasing brand awareness and fostering community connections.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained cleanliness and organization of the cafe environment for safety compliance.
- Ensured compliance with local, state, and federal regulations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
College Book Store Associate
Georgia Military College
Augusta
08.2008 - 10.2012
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with product selection and inquiries.
- Resolved customer complaints professionally and efficiently.
- Provided cash register operations and handled customer payments.
- Handled returns and exchanges in accordance with company policy to ensure customer satisfaction.
- Conducted inventory checks to manage stock levels effectively.
Education
Veterinary Technician
Penn Foster College
Scottsdale, AZ 07.2025 - 05.2026
Bachelor of Science - Kinesiology And Health Science
Augusta University
Augusta, GA 08.2012 - 12.2013
Biology
Georgia Southern University
Statesboro, GA 08.2010 - 12.2011
Associate of Science - Pre-Nursing
Georgia Military College
Augusta, GA 01.2007 - 12.2008
Westside High School
Augusta, GASkills
- Veterinary procedures
- Client education
- Customer service
- Communication skills
- Team collaboration
- Animal care
- Problem resolution
- Time Management
References
References available upon request.
Timeline
Health Insurance Sales Agent
Insurance Masters
10.2025 - 01.2026
Veterinary Technician
Penn Foster College
07.2025 - 05.2026
Veterinary Receptionist/Assistant
North Roswell Veterinary Clinic
05.2024 - 05.2025
Licensed Health Insurance Agent
Insurance Masters
10.2023 - 01.2024
Server
Sports Center
03.2022 - 10.2023
Food Truck Owner/Operator
Riverside Cafe
05.2019 - 10.2023
Bachelor of Science - Kinesiology And Health Science
Augusta University
08.2012 - 12.2013
Biology
Georgia Southern University
08.2010 - 12.2011
College Book Store Associate
Georgia Military College
08.2008 - 10.2012
Associate of Science - Pre-Nursing
Georgia Military College
01.2007 - 12.2008
Westside High School