Pamela Balsamo
Savannah
Summary
Registered Nurse with experience offering compassionate patient care. Ability to work well with diverse patient populations and their families to improve successful patient outcomes. Efficiently coordinate with surgeons and staff to advance patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RN Peds PACU
Memorial Health University Medical Center
08.2022 - Current
- Enhanced patient and family satisfaction through effective communication, empathy, and timely response to their needs while providing emotional support.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Provided education for care in post-op patients and family members involved in care.
- Department Employee Safety Officer (DESO) for unit
RN Med-Surg
St. Joseph/Candler Healthcare System
07.2021 - 08.2022
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post hospitalization.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Bartender
Okatie Ale House
05.2015 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server/Manager
Truffles Cafe
10.2006 - 05.2015
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Medical Transcriptionist
Effingham Hospital
04.2009 - 11.2012
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
- Participated in the Master Patient Index allowing for records to be updated.
Education
Bachelor of Science - Nursing
Georgia Southern University
Savannah, GA05.2021
Bachelor of Arts - Economics
Armstrong Atlantic State University
Savannah, GA12.2005
Skills
- Basic Life Support
- Pediatric Advanced Life Support
Certification
- PALS - Pediatric Advanced Life Support
Timeline
RN Peds PACU
Memorial Health University Medical Center
08.2022 - Current
RN Med-Surg
St. Joseph/Candler Healthcare System
07.2021 - 08.2022
Bartender
Okatie Ale House
05.2015 - 08.2021
Medical Transcriptionist
Effingham Hospital
04.2009 - 11.2012
Server/Manager
Truffles Cafe
10.2006 - 05.2015
Bachelor of Science - Nursing
Georgia Southern University
Bachelor of Arts - Economics
Armstrong Atlantic State University
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