Pamela Conner
ROSWELL
Summary
Dedicated department supervisor with robust skills in staff supervision, training, and customer service. Proven track record in enhancing operational efficiency and driving staff performance.
Overview
45
45
years of professional experience
Work History
Department Supervisor
Lowe's
Alpharetta, GA
06.2007 - Current
- Supervised daily operations, ensuring adherence to safety protocols and company policies.
- Trained and mentored team members on product knowledge and customer service standards.
- Implemented inventory management systems, enhancing stock accuracy and reducing discrepancies.
- Coordinated scheduling and workflow to optimize staff productivity during peak hours.
- Analyzed sales performance data, identifying trends to inform strategic merchandising decisions.
- Developed training materials to improve onboarding processes for new employees.
- Collaborated with management on promotional events, increasing customer engagement and sales.
- Resolved customer complaints effectively, improving overall satisfaction ratings within the department.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
Sales Associate
Babies R Us/toys R Us
Alpharetta, GA
06.2002 - 07.2007
- Assisted customers in selecting products, ensuring a positive shopping experience.
- Maintained product displays and inventory accuracy on the sales floor.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Operations Manager
K-Mart Department Store
Roswell, GA
02.1982 - 06.2002
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Led cross-functional teams to implement operational improvements and optimize workflows.
- Developed training programs for staff to elevate service quality and operational efficiency.
- Coordinated scheduling and staffing to meet peak demand periods effectively.
- Analyzed sales data to inform merchandising strategies and improve product placement.
- Oversaw compliance with safety regulations, ensuring a secure shopping environment for customers and employees.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
High School Diploma -
Milton
Alpharetta, GA06-1980
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Staff supervision
- Inventory management
- Interactive communication skills
- Performance improvement
- POS systems operations
- Workflow optimization
- Policy enforcement
- Sales strategies
- Growth planning
- Reasoning
- Sales growth
- Process and procedure development
- Stock management
- Customer engagement
- Team supervision
- Coaching and mentoring
- Product restocking
- Staff management
Timeline
Department Supervisor
Lowe's
06.2007 - Current
Sales Associate
Babies R Us/toys R Us
06.2002 - 07.2007
Operations Manager
K-Mart Department Store
02.1982 - 06.2002
High School Diploma -
Milton