3 years pickleball playing experience, currently at a 30 level
Volunteer at the Alpharetta and Milton libraries
Pamela Crawford
Cumming,GA
Summary
Sales Associate with a proven track record at Bookmiser, excelling in customer service and inventory management. Leveraged problem-solving skills to enhance customer satisfaction and foster loyalty, achieving a notable increase in repeat business. Adept at multitasking in high-pressure environments while maintaining a welcoming atmosphere.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager
IBM
22 years in the Customer Service division, 10 years as a manager.
Sales Associate
Bookmiser
2010 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed store book inventory and made suggestion on new inventory to add.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash ies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Arts - American History
University of Kentucky
Lexington, KYSkills
Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Microsoft outlook, word, and Excel
Interests
Timeline
Customer Service Manager
IBM
Sales Associate
Bookmiser
2010 - Current
Bachelor of Arts - American History
University of Kentucky
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