Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Curtis

Conyers

Summary

Dynamic Key Relationship Manager with a proven track record at Outback Steakhouse, excelling in client engagement and satisfaction metrics. Skilled in CRM software and pipeline management, I leverage influencing skills to enhance brand awareness and drive strategic service delivery for key accounts. Committed to fostering positive client relationships and achieving impactful results. I am a fast learner and I love helping people.

Overview

6
6
years of professional experience

Work History

Key Relationship Manager

Outback Steakhouse
01.2023 - Current
  • Supported client relationship management by assisting in communication and follow-up processes.
  • Learned to utilize CRM software for tracking customer interactions and feedback.
  • Assisted in preparing reports on client engagement and satisfaction metrics.
  • Collaborated with team members to enhance service delivery strategies for key accounts.

CSR

Woodland Animal Hospital
08.2021 - 01.2023
  • Assisted clients with appointment scheduling and follow-up communications.
  • Provided information on services and products to enhance customer satisfaction.
  • Managed patient records using veterinary management software for accuracy and efficiency.
  • Handled inquiries and resolved concerns to maintain positive client relationships.

Fuel Station Attendant

Kroger
03.2020 - 02.2021
  • Maintained cleanliness and organization of fuel station areas to ensure safety and compliance.
  • Assisted customers with fuel purchases, providing friendly and efficient service to enhance satisfaction.
  • Operated point-of-sale systems accurately for transactions, minimizing errors during checkout processes.
  • Monitored fuel inventory levels regularly to prevent shortages and facilitate timely replenishment.

Education

Bachelor of Arts - Customer Service Management

Strayer University
Lithonia, GA

Skills

  • Brand awareness
  • Pipeline management
  • Competitor analysis
  • Influencing skills

Timeline

Key Relationship Manager

Outback Steakhouse
01.2023 - Current

CSR

Woodland Animal Hospital
08.2021 - 01.2023

Fuel Station Attendant

Kroger
03.2020 - 02.2021

Bachelor of Arts - Customer Service Management

Strayer University
Pamela Curtis