Pamela Curtis
Conyers
Summary
Dynamic Key Relationship Manager with a proven track record at Outback Steakhouse, excelling in client engagement and satisfaction metrics. Skilled in CRM software and pipeline management, I leverage influencing skills to enhance brand awareness and drive strategic service delivery for key accounts. Committed to fostering positive client relationships and achieving impactful results. I am a fast learner and I love helping people.
Overview
6
6
years of professional experience
Work History
Key Relationship Manager
Outback Steakhouse
01.2023 - Current
- Supported client relationship management by assisting in communication and follow-up processes.
- Learned to utilize CRM software for tracking customer interactions and feedback.
- Assisted in preparing reports on client engagement and satisfaction metrics.
- Collaborated with team members to enhance service delivery strategies for key accounts.
CSR
Woodland Animal Hospital
08.2021 - 01.2023
- Assisted clients with appointment scheduling and follow-up communications.
- Provided information on services and products to enhance customer satisfaction.
- Managed patient records using veterinary management software for accuracy and efficiency.
- Handled inquiries and resolved concerns to maintain positive client relationships.
Fuel Station Attendant
Kroger
03.2020 - 02.2021
- Maintained cleanliness and organization of fuel station areas to ensure safety and compliance.
- Assisted customers with fuel purchases, providing friendly and efficient service to enhance satisfaction.
- Operated point-of-sale systems accurately for transactions, minimizing errors during checkout processes.
- Monitored fuel inventory levels regularly to prevent shortages and facilitate timely replenishment.
Education
Bachelor of Arts - Customer Service Management
Strayer University
Lithonia, GASkills
- Brand awareness
- Pipeline management
- Competitor analysis
- Influencing skills
Timeline
Key Relationship Manager
Outback Steakhouse
01.2023 - Current
CSR
Woodland Animal Hospital
08.2021 - 01.2023
Fuel Station Attendant
Kroger
03.2020 - 02.2021
Bachelor of Arts - Customer Service Management
Strayer University