Pamela Graves
Woodstock
Summary
Skilled in payroll administration, invoice processing, and human resource management, consistently ensuring confidentiality and optimizing processes for heightened efficiency..
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Office Manager
The Retreat at Canton
Canton
01.2022 - Current
- Maintained accurate records of resident accounts and billing information.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Handled confidential company information in accordance with established protocols.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Compiled reports from various departments on a regular basis.
- Managed daily operations of business office to ensure efficient workflow.
- Handled confidential information with discretion and integrity.
- Process all monthly billing.
- Handles workers' compensation claims with employees and insurance.
- Completes OSHA-mandated reports.
Accounting Administrator
Nautix Lifeguards And Maintenance
Marietta
09.2014 - 06.2022
- Managed accounts payable and receivable processes efficiently.
- Communicated with vendors regarding billing inquiries and issues.
- Prepared deposits and processed payments.
- Monitored petty cash.
- Maintained accurate records of all financial transactions in the company's accounting software.
- Provided support for internal and external audits by gathering information as requested.
- Managed coding on invoices and documented all processes.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Updated all customer accounts and files as needed.
- Answered phone calls and directed them to the appropriate team member.
- Communicated with clients and management companies daily to solve problems.
Concierge
The Retreat at Canton
Canton
05.2021 - 01.2022
- Delivered exceptional customer service to guests and visitors daily.
- Directed incoming calls and messages to appropriate staff or residents.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Created weekly schedules for activities available to residents.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered all mail and packages to residents.
- Created Menu Daily sheet for residents.
- Created binders for new residents.
- Assisted in all departments as needed.
Accounts Receivable Manager
Southeastern Laundry Equipment Sales
Marietta
09.1998 - 09.2005
- Managed customer billing and invoicing operations efficiently.
- Oversaw accounts receivable processes for Southeastern Laundry Equipment Sales.
- Coordinated collection efforts and resolved payment disputes.
- Collaborated with sales team to address account inquiries promptly.
- Negotiated payment plans with past due customers while ensuring full compliance with company policies.
- Generated monthly statements for clients outlining their current balances due.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
- Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.
- Maintained updated customer records, including contact information and payment terms.
- Managed entire accounts receivable process, ensuring timely invoicing and collection activities.
Education
High School Diploma -
Sprayberry High School
Marietta, GA06-1999
Some College (No Degree) - Accounting And Finance
Kennesaw State University
Kennesaw, GASkills
- Payroll administration
- Effective communication
- Invoice processing
- Human resource management
- Documentation and control
- Multitasking
- Problem-solving abilities
- Proficient in Paylocity, Smartlinx, Yardi, Microsoft Word, Excel, and Outlook
- Advanced in ADP and QuickBooks
Certification
CPR and Fire Safety Certified
Accomplishments
- 2024 Nominee for Manager of the Year for Phoenix Senior Living
Timeline
Business Office Manager
The Retreat at Canton
01.2022 - Current
Concierge
The Retreat at Canton
05.2021 - 01.2022
Accounting Administrator
Nautix Lifeguards And Maintenance
09.2014 - 06.2022
Accounts Receivable Manager
Southeastern Laundry Equipment Sales
09.1998 - 09.2005
High School Diploma -
Sprayberry High School
Some College (No Degree) - Accounting And Finance
Kennesaw State University
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