Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAMELA J. COFER

Brunswick,Georgia

Summary

My extensive background in Retail Management and Customer Service spans over 35 years. My cumulative skills and experiences include: Marketing & Promotion, Lead Generation & Management, Member Account Management to include Billing, Membership Upgrades/Renewals, Cancellations, and Legal Procedures; Staff Management & Training, Merchandising & Loss Prevention, Market Research, Marketing Strategy & Development, Pricing Strategy, Sales Forecasting, and Sales Support.

Overview

2026
2026
years of professional experience

Work History

Department Support

Southeast Georgia Health System
2023 - Current
  • Served as a resource for nearly 200 patients, families, care givers, and other direct and indirect patient care providers providing information about services offered, scheduling, communicating with other agencies including schools, and maintaining patient relationships to foster a positive experience.
  • Performed administrative duties to include submission of insurance approval for services, checking insurance eligibility, documenting referrals received, scheduling patients, and auditing patient records in compliance with The Joint Commission Standards managing approximately 50 incoming calls, emails and faxes per day.
  • Continually learning and sharing new techniques designed to streamline processes, procedures and protocols both virtually as well as with in-house coaching opportunities.

Program Director

Premier Martial Arts
01.2021 - 01.2023
  • Responsible for the Marketing, Recruitment, and Retention of Students and Members.
  • Audited Membership Accounts, Drafted Payments, Created/Cancelled Contracts.
  • Analyzed Revenue Goals to properly Strategize meeting targets Daily, Weekly, Monthly, and Annually.
  • Executed Lead Generation Systems by use of Sales Calls, Text Messages, Emails, and Social Media daily.
  • Collaborated with the local school system, other businesses, and local government to Plan, Create, Promote, and Execute Promotional Events within the Community.
  • Established partnerships with local organizations to expand program reach and participation opportunities.

Store Manager

Tonya's Treasures, Inc.
01.2015 - 01.2021
  • Engaged and Interacted with Customers to Create a Fun and Positive shopping experience.
  • Managed all aspects of Store Operations, Organization, Maintenance, and Purchasing Procedures, to include Banking, Inventory, New Hire Training, Shipping & Receiving, and Loss Prevention.
  • Served as Lead Visual Merchandiser for all 3 locations.
  • Generated repeat business through use of excellent Customer Service. Marketed on Social Media as well as through direct mail.
  • Developed promotional displays to increase merchandise visibility and drive sales
  • Additional Retail Management Experience Provided Upon Request

Education

Some College (No Degree) - Degree Incomplete

Mercer University
Macon, GA

Skills

  • Experience with Lead Generation, Sales & Marketing, Promotions, Retail Sales and Account Management
  • Excellent Communication Skills, Detail Oriented and Results Driven
  • Extensive Customer Service background with the ability to work with people of varying backgrounds with ease
  • Proven ability to work independently and as part of a team
  • Motivated and Enthusiastic with a Growth Mindset, ready and willing to continue learning

Timeline

Program Director

Premier Martial Arts
01.2021 - 01.2023

Store Manager

Tonya's Treasures, Inc.
01.2015 - 01.2021

Some College (No Degree) - Degree Incomplete

Mercer University

Department Support

Southeast Georgia Health System
2023 - Current

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PAMELA J. COFER