Pamela J. Fleming

• Completed installation from Nortel to Cisco at multiple sites. Project installation of Cisco systems. Day to day duties of installing moving, and maintaining Cisco phones. Managing Call accounting system (MicroCall). Create, update changes on Cisco Unity voicemail, call handlers, schedules.
• Provided Tier 2 & Tier 3 level support for Piedmont customers and coworkers Cisco VoIP multi-cluster platform.
• Configured and troubleshot individual customer Cisco UC platforms including Call Manager, Unity Connection, CUBE, Analog Voice Gateways
• Built SIP trunks with Responder 5 system.
• Configured Translation Patterns for PSTN to Internal Extension conversions.
• Performed Moves, Adds, Changes, and Deletes per customer request to suit their business needs.
• Responded to customer requests to troubleshoot issues related to PSTN connectivity via SIP and PRI.
• Worked with LECs and/or Cisco TAC to perform root cause analysis of both network and VoIP platform issues.
• Analyzed call and signaling traces to isolate the point of failure of calls or phone registration issues.
• Increased customer satisfaction by analyzing feedback and implementing necessary changes.

Installation and maintenance of PBX equipment for multiple large corporations. Perform programming of telecom equipment. Wiring relocation and installation for connectivity. Maintain current equipment required for telecommunications. Keep up with current system recommendations for expansion and growth. Install and maintain cellular access needed for physicians and guests. Work with various vendors to keep cost down as well as for outage or installation purposes. Assist in Network access for new hires with in facility and grant privileges to new users. Customer service skills required for all tasks with job description.

• Fulltime Employment

Installation and maintenance technician that is responsible for going to various customer locations and repairing, installing or upgrading customer pbx systems. Trained and certified technician on Nortel Meridian 21 through 81c pbx systems, meridian mail, ccr/link, meridian max. Trained in Nortel Succession pbx, voice over ip, call pilot voice mail, and Nortel wireless 2300 system. On the job training on Octel voice mail and Call Pilot voicemail. Knowledge of basic adds moves and changes on Nec pbx systems.

• Fulltime employment

• Installation and maintenance technician that was responsible for going to various customer locations and repairing, installing or upgrading customer pbx systems. Very efficient on Meridian 21 through 81c pbx and meridian mail systems. Able to work on Octel voice mail, ccr, link, meridian max and call center acd. Knowledge of basic adds moves and changes on Nec pbx systems.
• Fulltime employment

• Responsible for taking customer service calls, creating orders and dispatching technicians. Would place orders for parts for customers and technicians as well as quote customer pricing for work to be performed. Responsible for maintaining customer database by adding and removing customer accounts in various database files. During management absence was responsible for monitoring other dispatchers and following up as well as ensuring resolution to customer complaints.
• Fulltime employment

• Responsible for taking customer service calls, creating orders and dispatching technicians to service outage locations, responsible for closing orders with customers and technicians.
• Fulltime employment

• Responsible for taking customer service calls, creating orders and dispatching technicians to service outage locations, responsible for closing orders with customers and technicians.
• Partime employment