Paria Robinson Stewart
Atlanta
Summary
Dynamic Lead Teacher with a proven track record in enhancing teaching methodologies and boosting student comprehension. Expertise in transforming behavioral challenges into opportunities for growth and engagement. Committed to fostering a supportive learning environment that empowers all students to succeed. Friendly Reservation Specialist with a extensive background in reservations and customer service. Fluency. Committed to bringing a positive energy to the workplace and ensuring exceptional customer service. Detail-oriented Reservation Specialist with experience managing complex reservation books for busy companies. Dedicated to achieving the highest level of customer service. Known for commitment above all else. Cheerful Reservation Specialist with first-rate problem-solving and communication talents. Exceptional attention to detail with talent for handling irate customers. Handles multi-line phones. Dedicated to increasing revenue and profits.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Reservation Specialist
Puppy Haven
Sandy Springs
05.2025 - Current
- Coordinated scheduling for pet boarding and daycare services efficiently.
- Managed customer inquiries and reservation requests through online platforms.
- Implemented reservation software to streamline booking processes and reduce errors.
- Assisted customers in selecting appropriate services based on their pets' needs.
- Resolved customer complaints promptly, ensuring a positive experience for pet owners.
- Relayed information on availability, pricing, and discounts to customers.
- Took credit card payments over phone and in person.
- Responded promptly to customer inquiries via phone and email in a professional manner.
- Cross-checked all reservation details prior to completion to ensure accuracy.
- Reviewed existing reservations regularly to identify potential problems before they arose.
- Processed payments for bookings using credit card processing systems.
- Suggested packages and amenities for customers based on individual needs and preferences.
Lead Teacher
Crème de la Crème Preschool
04.2023 - 10.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Developed and implemented engaging lesson plans for diverse student needs.
- Collaborated with parents to discuss student progress and concerns.
- Developed and implemented strategies to improve student learning outcomes.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Wellness Advisor
Massage Envy
09.2022 - 02.2023
- Managed inventory control systems to ensure adequate stock levels of supplements and other wellness products.
- Guided clients in selecting appropriate wellness services and products.
- Educated members on benefits of massage therapy and self-care techniques.
- Collaborated with therapists to ensure a seamless client experience.
- Handled client inquiries and resolved issues with professionalism and empathy.
- Maintained cleanliness and organization of treatment rooms and common areas.
Customer Service/Cashier
Dunkin' Donuts
01.2020 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service Representative
InfoCision
09.2021 - 11.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed escalated customer complaints with professionalism and empathy.
- Provided product information and recommendations to enhance customer satisfaction.
Cashier/Customer Service
Forever 21
08.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer transactions accurately and efficiently at a fast-paced retail environment.
- Assisted customers with product inquiries and provided personalized service to enhance shopping experience.
- Maintained clean and organized checkout area to ensure a welcoming atmosphere for shoppers.
- Collaborated with team members to optimize workflow during peak shopping hours.
- Resolved customer complaints swiftly to maintain high satisfaction levels in the store.
Babysitter
patricias home daycare
01.2018 - 05.2020
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Education
Associate in Arts (AA) - Business
University of Phoenix-Online Campus
Phoenix, AZ10.2023
High school diploma -
Tabb High School
Yorktown, VA06.2018
Skills
- Cleaning Experience
- Customer Service
- Babysitting
- Childcare
- Typing
- Leadership
- Communication skills
- Phone etiquette
- Child Development
- Management
- Childcare needs
- Classroom Management
- Software implementation
- Customer inquiry resolution
- Payment processing
- Scheduling coordination
- Service upselling
- Attention to detail
- Problem solving
- Computer literate
- Reservation software
- Sales background
- Client consultation
Certification
- CPR Certification, 07/01/23, 07/31/25
- AED Certification, 07/01/23, 06/30/25
- First Aid Certification, 07/01/23, 07/31/25
Timeline
Reservation Specialist
Puppy Haven
05.2025 - Current
Lead Teacher
Crème de la Crème Preschool
04.2023 - 10.2024
Wellness Advisor
Massage Envy
09.2022 - 02.2023
Customer Service Representative
InfoCision
09.2021 - 11.2021
Cashier/Customer Service
Forever 21
08.2021 - 09.2021
Customer Service/Cashier
Dunkin' Donuts
01.2020 - 01.2022
Babysitter
patricias home daycare
01.2018 - 05.2020
Associate in Arts (AA) - Business
University of Phoenix-Online Campus
High school diploma -
Tabb High School
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