PARIS NONEZ
Smyrna
Summary
Detail-oriented professional with extensive experience in healthcare and government sectors, specializing in patient and provider intake, documentation review, and data management. Demonstrated expertise in managing high-volume communications, ensuring accurate information verification, and coordinating workflows among diverse stakeholders. Highly organized and tech-savvy, committed to delivering empathetic service while upholding confidentiality and compliance in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Georgia Department of Community Health
01.2024 - Current
- Support healthcare intake and credentialing workflows by reviewing, verifying, and entering provider and program data with high accuracy.
- Serve as a liaison between internal teams and external stakeholders to resolve documentation issues and ensure timely processing.
- Manage high-volume inbound inquiries via email and phone while maintaining professionalism and confidentiality.
- Maintain electronic records, track deadlines, and assist with audits and re-credentialing timelines.
- Ensure compliance with state, CMS, Medicaid, and Medicare requirements.
- Developed SOP's and step-by-step process manuals to improve consistency, accuracy, and workflow efficiency reducing intake processing errors.
Administrative Assistant
Georgia Department of Human Services
01.2023 - 01.2024
- Processed and validated intake documentation, identification records, and client information with strict attention to accuracy and privacy.
- Communicated directly with clients to obtain missing information and resolve intake delays.
- Maintained organized electronic and physical filing systems to support efficient case processing.
- Assisted with time-sensitive workflows in a high-volume government environment.
Owner/Client Services Manager
ParisCupcakinAround
01.2020 - 01.2023
- Founded and operated a customer-focused small business, managing client intake, orders, scheduling, and communications.
- Provided high-quality customer service while handling inquiries, payments, and service coordination.
- Maintained detailed records, managed marketing efforts, and increased repeat clientele through engagement and responsiveness.
Education
Engineering Physics -
University of West Georgia
Skills
- Patient Intake
- Documentation processing
- Record maintenance
- Referral Coordination
- Remote Communication
- HIPAA Compliance
- CRM & Data Entry
- Scheduling
- Customer Service
- Microsoft Office
- SOP & Process Documentation
- Workflow Development & Training Manuals
- Attention to detail
- Team collaboration
- Process improvement
- Customer service
- Meeting arrangements
- Travel planning
- Document conversion
References
References available upon request.
Timeline
Administrative Assistant
Georgia Department of Community Health
01.2024 - Current
Administrative Assistant
Georgia Department of Human Services
01.2023 - 01.2024
Owner/Client Services Manager
ParisCupcakinAround
01.2020 - 01.2023
Engineering Physics -
University of West Georgia