Parvathy Palaniappan
Cumming
Summary
Expertise in medical terminology, coding procedures, and insurance claim processing, with a strong foundation in data analysis techniques. Recognized for exceptional productivity and efficiency in task execution. Proficient in critical thinking and problem-solving, ensuring accuracy and compliance in dynamic environments. Committed to fostering teamwork and effective communication to achieve collaborative healthcare administration objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Buyer Specialist
Kid to Kid
Cumming
08.2022 - 03.2025
- Leverage extensive proficiency in Microsoft Word and Excel.
- Constructed and produced reports employing contemporary data visualization tools for clerks and the management team via IMAP and the Baseline Database.
- Assessed and interpreted sales records and trends to predict customer buying patterns, company sales, and inventory requirements.
- Engaging customers regarding business trends and policies.
- Analyze technical problems affecting systems, registers, printers, and applications.
- Monitoring updates from U.S. Consumer Product Safety Commission for recall information.
Senior Process Executive
Cognizant Technologies
Chennai
12.2010 - 03.2013
- Facilitated user applications and engineering assistance concerning installation, upgrades, and enhancements.
- Diagnosed and addressed technical problems related to hardware, software, networking, terminal, and computer systems for Blockbuster staff.
- Guided a junior support engineer through complex technical challenges.
- Revamping knowledge tools with incorporation of new applications and technical updates
Senior Support Engineer
CSS Corp Pvt., Ltd
Chennai
11.2009 - 10.2010
- Evaluated customer feedback to pinpoint improvement opportunities.
- Resolve internet and networking challenges for Costa Coffee and Whitbread employees.
- Troubleshooting internet and networking issues for Costa Coffee and Whitbread employees.
- Facilitated user support for router and device setup.
- Coordinated after-hours responses to critical incidents, ensuring swift resolution through teamwork
- Delivered user applications, engineering support, and recommendations for new and existing equipment regarding installations, upgrades, and enhancements.
- Emphasizing recent knowledge tool enhancements.
Senior Process Executive
Sutherland Global Services
Chennai
12.2006 - 06.2009
- Delivered hardware, software, and applications support for Dell, HP computers, and McAfee antivirus application end users support.
- Administered support for Microsoft alongside other applications in Windows operating system.
- Enhancing firmware and operating systems.
Clerk/Typist
Gupta Garments
Chennai
05.2004 - 06.2005
- Processing purchase order invoices.
- Communicating requirements for orders and addressing discrepancies.
- Sorted incoming mail according to departmental guidelines and distributed it accordingly.
- Provided service assistance by responding to questions via phone or email.
Education
Medical Coding and Billing - CPC-A
AAPC Certification
Online01-2025
Master of Science - Information Technology
Bharathidasan University
TamilNadu, India04-2003
Bachelor of Arts - Commerce
Meenakshi College For Women
Tamilnadu, India04-2001
Skills
- CPT
- ICD-10-CM
- HCPCS Level II
- Medical Terminology
- Anatomy
- CMS Guidelines
- Microsoft Office Suite
- Data Analysis
- Team Leadership
- Technical troubleshooting
- Customer service
- Attention to details
- Time management
- Teamwork
Languages
English
Professional
Tamil
Native/ Bilingual
Hindi
Limited
Certification
- CPC-A
Accomplishments
- Trailblazer award
Custom
Participating AAPC Chapter Events
Timeline
Buyer Specialist
Kid to Kid
08.2022 - 03.2025
Senior Process Executive
Cognizant Technologies
12.2010 - 03.2013
Senior Support Engineer
CSS Corp Pvt., Ltd
11.2009 - 10.2010
Senior Process Executive
Sutherland Global Services
12.2006 - 06.2009
Clerk/Typist
Gupta Garments
05.2004 - 06.2005
Medical Coding and Billing - CPC-A
AAPC Certification
Master of Science - Information Technology
Bharathidasan University
Bachelor of Arts - Commerce
Meenakshi College For Women
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