Patric Hardeman
Flowery Branch
Summary
Dynamic Operations Manager with proven expertise at Hardeman's Wrecker Service, excelling in operational strategy and team management. Enhanced service efficiency through effective dispatch coordination and ensured regulatory compliance. Committed to exceptional customer service and safety management, driving timely responses and fostering a culture of excellence within the team.
Overview
24
24
years of professional experience
Work History
Operations Manager
Hardeman's Wrecker Service
Oakwood
01.2001 - Current
- Managed daily operations of towing and recovery services for diverse clients.
- Coordinated vehicle dispatching to optimize response times and service efficiency.
- Communicated with customers to address inquiries and resolve service-related issues.
- Oversaw inventory management of towing equipment and tools to maintain readiness.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Education
Legal Secretary - Legal
Athens Technical College
Athens, GA01-2006
Secretarial Science
Athens Technical College
Athens, GA05-2002
Skills
- Operational strategy
- Team Management
- Regulatory Compliance
- Dispatch Coordination
- Safety Management
- Customer service
- Ensure timely & efficient schedule
- Exceptional details
- Advance Computer Skills
- Interpersonal skills
- Problem solving
- Process improvement
- Manage Filing system and office supplies
- Implements best practices
- Computer entry and typing skills
- Oversee customer complaints
Timeline
Operations Manager
Hardeman's Wrecker Service
01.2001 - Current
Legal Secretary - Legal
Athens Technical College
Secretarial Science
Athens Technical College
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