Patricia Carter
Jasper
Summary
Dynamic sales professional with extensive experience at Family Dollar, recognized for enhancing customer satisfaction through exceptional service and relationship building. Proven expertise in cash handling and inventory control, driving sales growth and operational efficiency. Adept at training teams and implementing effective merchandising strategies to boost store performance.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
11
11
years of professional experience
Work History
Sales Associate/Assistant Manager
Family Dollar
09.2021 - 10.2025
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize store layout and attract customer attention.
- Processed sales transactions efficiently using point-of-sale systems to ensure accuracy.
- Stocked shelves and replenished inventory regularly, ensuring product availability for customers.
- Trained new associates on operational procedures and customer service techniques for consistent performance.
- Collaborated with team members to execute promotional events, driving increased foot traffic and sales.
- Monitored inventory levels, reporting discrepancies to management for timely resolution of stock issues.
- Implemented best practices for loss prevention, contributing to overall store profitability and security measures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
CSR, Sales
Ingles Supermarket
06.2021 - 09.2021
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Maintained organized sales floor and inventory displays to promote merchandise effectively.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Educated customers on promotions and loyalty programs to drive repeat business.
General Manager
Jasper Discount Grocery
05.2020 - 02.2021
- Streamlined inventory management processes to reduce waste and enhance product availability.
- Led team performance initiatives, improving employee engagement and operational efficiency.
- Implemented cost control measures, resulting in significant savings on operational expenses.
- Developed training programs for staff, enhancing customer service skills and product knowledge.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Fostered relationships with vendors to negotiate better pricing and improve supply chain effectiveness.
- Coordinated marketing efforts to increase store visibility and attract new customer segments.
- Analyzed sales data to identify trends, driving strategic decisions for promotions and merchandising.
Assistant Dietician
Windsor Lodge
07.2018 - 09.2019
- Developed personalized nutrition plans for residents based on individual dietary needs and preferences.
- Collaborated with healthcare professionals to ensure comprehensive dietary management and wellness strategies.
- Conducted nutritional assessments to evaluate residents' dietary habits and health indicators.
- Educated staff and residents on the importance of balanced diets and healthy eating practices.
- Monitored food inventory, ensuring compliance with safety and quality standards in meal preparation.
- Implemented feedback systems to improve resident satisfaction with meals and nutritional services.
- Trained new staff on dietary protocols, fostering a collaborative team environment focused on resident care.
- Analyzed dietary trends to enhance menu planning, aligning offerings with seasonal produce availability.
Merchandiser
Plant Partners
02.2018 - 11.2018
- Developed and implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Collaborated with cross-functional teams to optimize inventory management and streamline product replenishment processes.
- Analyzed sales data to identify trends and adjust merchandising strategies for improved performance.
- Led training sessions for new team members on best practices for product placement and display techniques.
- Drove seasonal campaign execution, aligning displays with promotional schedules to maximize sales opportunities.
- Coordinated vendor relationships to secure timely delivery of merchandise and maintain stock levels.
Shift Supervisor
Rite Aid
10.2017 - 12.2017
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new employees on customer service standards and operational procedures.
- Managed inventory levels, coordinating restocking efforts to optimize product availability.
- Implemented process improvements that enhanced workflow efficiency and team productivity.
- Resolved customer complaints effectively, maintaining high satisfaction levels within the store environment.
- Collaborated with management to develop strategic plans for achieving sales targets and operational goals.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Shift Supervisor
Long'sCVS Pharmacy
11.2016 - 08.2017
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new employees on customer service standards and operational procedures.
- Managed inventory levels, coordinating restocking efforts to optimize product availability.
- Implemented process improvements that enhanced workflow efficiency and team productivity.
- Resolved customer complaints effectively, maintaining high satisfaction levels within the store environment.
- Monitored staff performance, providing feedback to foster professional development and growth.
- Collaborated with management to develop strategic plans for achieving sales targets and operational goals.
- Conducted regular audits of store processes, ensuring adherence to safety regulations and quality standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Assistant Store Manager
Fred's Discount Store
08.2014 - 09.2016
- Led daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and develop action plans for performance improvement.
- Managed scheduling and payroll, ensuring efficient labor allocation to meet business needs.
- Enhanced customer service standards, resolving complaints and improving overall satisfaction ratings.
- Collaborated with upper management on strategic initiatives to drive store profitability.
- Developed visual merchandising strategies that enhanced product presentation and increased sales engagement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Cherokee High School
Canton, GA05-1974
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Sales trends
- Shipment processing
- Promotional support
- Fraud detection
- Fitting room maintenance
- Cold calling
- Product demonstrations
- Sales forecasting
- Dispute mediation
- Self-checkout assistance
- Contract preparation
- Client account management
- Money transfer systems
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Merchandising
- Client retention strategies
- Upselling and cross selling
- Feedback implementation
- Inventory control procedures
- Service oriented
- Product guidance
- Calm demeanor
- Prospecting and telemarketing
- Superb time management
- Hospitality and accommodation
- Exchange coordination
- Exceeds sales goals
- Price quote preparation
- Contact follow-up
- Goal tracking
- Financial records oversight
- Excellent communication skills
- Positive and professional
- Written and oral communication skills
- Reading comprehension skills
Accomplishments
- Exceeded monthly quota [number] times.
- Increased productivity [number]% by implementing several process improvements.
- Awarded “Employee of the Month” in [year].
- Project Development - Collaborated with team of [team] in the development of [project].
- Brought in [number] new customers.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Timeline
Sales Associate/Assistant Manager
Family Dollar
09.2021 - 10.2025
CSR, Sales
Ingles Supermarket
06.2021 - 09.2021
General Manager
Jasper Discount Grocery
05.2020 - 02.2021
Assistant Dietician
Windsor Lodge
07.2018 - 09.2019
Merchandiser
Plant Partners
02.2018 - 11.2018
Shift Supervisor
Rite Aid
10.2017 - 12.2017
Shift Supervisor
Long'sCVS Pharmacy
11.2016 - 08.2017
Assistant Store Manager
Fred's Discount Store
08.2014 - 09.2016
High School Diploma -
Cherokee High School