PATRICIA CHANEY
Villa Rica
Summary
A detail-oriented team player with strong organizational and excellent communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Substitute Teacher
ESS Education
09.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Sr Claims Support Specialist
Federated Insurance Companies
07.2012 - 11.2022
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of 1st party claims.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Maintained accurate and up-to-date records of claim information for future reference.
- Updated claims system to track claim status and provide relevant information to other department.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
Front Desk Receptionist
Federated Insurance Companies
05.1994 - 07.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Certification - Marketing And Mangement
West Georgia Technical College
Carrollton, GA03.1988
Certification - Business Systems & Computer Programming
Massey Business College
Atlanta, GA09.1986
High School Diploma -
Villa Rica Hight School
Villa Rica, GA06.1984
Skills
- Business Correspondence
- Customer Service
- Excellent Administrative Abilities
- Work Organizing and Prioritizing
- Claims Adjustments
- Multi-Line Telephone Systems
Timeline
Substitute Teacher
ESS Education
09.2024 - Current
Sr Claims Support Specialist
Federated Insurance Companies
07.2012 - 11.2022
Front Desk Receptionist
Federated Insurance Companies
05.1994 - 07.2012
Certification - Marketing And Mangement
West Georgia Technical College
Certification - Business Systems & Computer Programming
Massey Business College
High School Diploma -
Villa Rica Hight School
Similar Profiles
Ana C MorelAna C Morel
Classroom Paraeducator at Ess EducationClassroom Paraeducator at Ess Education
Areh DanielsAreh Daniels
Substitute Teacher at Ess EducationSubstitute Teacher at Ess Education
Edward InfanteEdward Infante
Substitute Teacher at ESS EducationSubstitute Teacher at ESS Education