Patricia Evans
Toccoa
Summary
Enthusiastic and outgoing Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule. Retail professional with extensive knowledge of customer service. Enjoys helping customers find what it is that they need at the time.
Overview
11
11
years of professional experience
Work History
General Manager
Spinx
09.2018 - Current
- Interviewed and trained multiple staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained new-hires on all of Spinx procedures to better service customers.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
- Acted as point of contact for vendor collaboration for contracted services.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas every daily to identify and proactively resolve issues negatively impacting operations.
- Monitored security and handled incidents calmly.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Deli Associate
Ingles
03.2016 - 07.2017
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized store, including checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained 2 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Sales Associate
7-eleven
06.2013 - 05.2014
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized store, including checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained 1 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicated clear expectations and goals to each team member.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Supervised and directed all merchandise and shipment processing.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
GED -
B-HP
BeltonSkills
- Customer-oriented
- Active listening skills
- Credit card transactions
- Retail sales
- Computer literate
- POS systems knowledge
- Upselling techniques
- Merchandising
- Stocking
- Skilled problem solver
- Personable
- Motivated team player
- Natural leader
- Teamwork
- Inventory Control
- Sales
- Cash Handling
- Store Merchandising
- Cash Register Operation
Timeline
General Manager
Spinx
09.2018 - Current
Deli Associate
Ingles
03.2016 - 07.2017
Sales Associate
7-eleven
06.2013 - 05.2014
GED -
B-HP
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