Summary
Overview
Work History
Education
Skills
Timeline
Generic

PATRICIA MERRITT

Dallas

Summary

Over 30 years of Customer Service, Dispute Resolution and Supervisory Experience Federal Security Clearance. A highly motivated, hands-on, detail and deadline-oriented, self-starter who handles pressure well and possesses excellent problem-solving and communication abilities. Excels in performances through both individual and group efforts.

Knowledgeable Field Agent with extensive fieldwork background. Proven track record of successfully managing complex assignments and maintaining high operational standards. Demonstrated ability to utilize strategic thinking and problem-solving skills in challenging environments.

Professional with solid experience and readiness for field operations. Known for strong focus on team collaboration and achieving results. Skilled in problem-solving, tactical planning, and adapting to changing conditions. Reliable and flexible, consistently delivering high standards and impactful outcomes.

Experienced with conducting thorough field investigations and data collection. Utilizes advanced analytical skills to interpret findings and make informed decisions. Track record of maintaining strong situational awareness and effective communication in diverse operational settings.

Overview

16
16
years of professional experience

Work History

Field Agent

IVueit
06.2025 - Current
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Supported continuous improvement initiatives by providing valuable feedback based on observations made during field assignments.
  • Provided exceptional customer service by promptly addressing concerns and delivering customized solutions tailored to individual needs.
  • Organized and maintained accurate records of field data, ensuring easy access for future analysis and decision making.
  • Optimized resource allocation by prioritizing tasks based on urgency, importance, and available resources.
  • Leveraged excellent negotiation skills to secure favorable terms for contracts involving vendors or subcontractors.

Drivery Driver/Personal Shopper

Door Dash
05.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Pharmacy Specialty Representative

CVS Specialty Pharmacy
05.2019 - 04.2023
  • Provide patient with accurate and current information concerning their shipment, application, prescription or patients' assistance program
  • Provide phone support, accommodations products and service information requests
  • Schedule shipments of medications and resolve complaints

Insurance Verifier

Medix Staffing@ HMS
06.2013 - 02.2014
  • Verify Insurance policies to make sure all policy holder information are correct
  • Assure that we comply with all of Medicaid rule and regulation concerning their clients
  • Make sure that my production and QA stay at the top percentage at all time

Shift Supervisor

CVS Caremark
11.2012 - 06.2013
  • Manage all aspects of the daily operation
  • Provide continuous improvement I quality, productivity, efficiency and customer service
  • Manager in Training and still deliver strong leadership, with great communication with my team

Cashier/ Overnight Stockier/ Produce Assoc

Wal-Mart
05.2010 - 11.2012
  • Train new hires and provide feedback to Management regarding progress
  • Provide dynamic quest service experience, with strong communication skills
  • Dedicated to continuous improvement in quality and productivity

Sorter / Packer

Staff Force@ Tabs
01.2010 - 05.2010
  • Strong qualification in personnel development and motivational team leadership
  • Provide quality product and excellent customer service
  • Improve and response to system outages by streamlining procedures and keeping leadership informed

Education

Class A CDL -

Quality Truck Driving School
01.2004

associate degree - Criminal Law

The School of Paralegal Studies
01.1993

Skills

  • Customer relations
  • Stress tolerance
  • Quality assurance
  • Quality controls
  • Social perceptiveness
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Timeline

Field Agent

IVueit
06.2025 - Current

Drivery Driver/Personal Shopper

Door Dash
05.2023 - Current

Pharmacy Specialty Representative

CVS Specialty Pharmacy
05.2019 - 04.2023

Insurance Verifier

Medix Staffing@ HMS
06.2013 - 02.2014

Shift Supervisor

CVS Caremark
11.2012 - 06.2013

Cashier/ Overnight Stockier/ Produce Assoc

Wal-Mart
05.2010 - 11.2012

Sorter / Packer

Staff Force@ Tabs
01.2010 - 05.2010

associate degree - Criminal Law

The School of Paralegal Studies

Class A CDL -

Quality Truck Driving School
PATRICIA MERRITT