Patrick Carter
Atlanta
Summary
Service Specialist experienced in customer support and service management. Enhanced customer satisfaction and improved operational efficiency through strong communication skills and problem-solving abilities. Contributed to team success by ensuring efficient mailroom processes and providing effective interpersonal support.
Overview
26
26
years of professional experience
Work History
Service Specialist
Opensity Solutions
Atlanta
11.2003 - Current
- Maintains the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- Processed undeliverable mail for efficient resolution. Sorted and delivered mail promptly to ensure timely distribution.
- Coordinated shipping operations for outgoing mail and packages to ensure timely delivery to designated locations.
- Managed sorting and distribution of mail and accountable packages according to established schedules.
- Executed loading and unloading of printed materials from machines while ensuring adherence to quality standards.
- Performed data entry on computer systems while monitoring inventory levels and placing supply orders to maintain operational efficiency.
- Accurately produces copy, print and scan projects per written instructions.
- Managed inventory by monitoring supplies and executing restocking.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Ensured cleanliness and organization of kitchen workspace to support efficient workflow and safety standards.
Litigation Specialist
SAP America, Inc
Atlanta
05.2000 - 08.2003
- Managed discovery processes using advanced document management systems, streamlining workflow and enhancing productivity.
- Facilitated document production by developing comprehensive electronic databases, improving access to relevant materials for legal team members.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Coordinated incoming and outgoing mail distribution, ensuring timely delivery and supporting overall office operations.
- Coordinated incoming and outgoing mail distribution, ensuring timely delivery and supporting overall office operations.
Education
High School -
Westport Senior High School
Kansas City, MissouriSkills
- Customer service
- Inventory management
- Data entry
- Excel
- Word
- PowerPoint
- Outlook
- Mail processing
- Customer care
- Shipping coordination
- Document management
- Quality assurance
- Time management
Phone - Number
8166423977
Timeline
Service Specialist
Opensity Solutions
11.2003 - Current
Litigation Specialist
SAP America, Inc
05.2000 - 08.2003
High School -
Westport Senior High School