Patrick D Diggins
Macon,GA
Summary
Insurance professional with robust background in providing comprehensive insurance solutions. Known for a collaborative approach and delivering consistent results in dynamic environments. Skilled in client relationship management and policy customization, valued for reliability and adaptability.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent/Customer Service
Government Employees Insurance Company (GEICO)
01.2024 - Current
- Service existing auto policyholders via telephone
- Process endorsements
- Take payments
- Discuss rate increases
- Handle customer complaints
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Responded to customer calls swiftly to resolve issues and answer questions.
No Job Title
Bibb County Board of Elections
01.2010 - 01.2020
- Through a Temp Agency, not a full-time job. Worked voting polls on election day, worked early voting during state and federal elections. Assisted voters when they came to vote.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Insurance Agent
AAA Member Insurance
01.2010 - 01.2016
- Marketed property and casualty insurance. Sold property and casualty Insurance
- Developed tailored insurance policies to meet diverse client needs.
- Conducted comprehensive policy reviews to ensure compliance and accuracy.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cultivated long-term client relationships, resulting in increased customer retention rates.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased market share by identifying and targeting underserved demographics with tailored insurance products.
Retail Store Associate
Acme Paint
01.2008 - 01.2010
- Accepted store delivers
- Stocked store shelves with merchandise
- Matched and mixed paint for customers and contractors
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Insurance Agent and Office Manager
O’Neal and Associates
01.2005 - 01.2008
- Managed a local independent P&C Insurance office
- Managed and trained a staff of 4 to 5 agents
- Marketed for P&C Insurance
- Handled payroll for associates
- Quoted and sold P&C insurance
- Managed the financial records of the office
- Maintained up-to-date knowledge of industry regulations and market trends.
- Mentored junior agents on best practices in client interactions.
- Led training sessions for staff on new product offerings and compliance standards.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Fostered a team-oriented environment that encouraged collaboration and shared success among agents.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before the effective date of coverage.
- Managed office operations, ensuring seamless workflow and efficiency across departments.
Telephone Sales Supervisor for P&C Insurance Sales
Liberty Mutual Insurance
01.1999 - 01.2005
- Led daily sales operations, ensuring team adherence to company policies and procedures.
- Mentored junior sales staff, improving overall team performance and customer engagement strategies.
- Organized weekly sales meetings, facilitating open communication of goals and performance metrics among team members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling, and upselling of products and services.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Effectively coached team members to reach weekly and monthly sales goals.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Mentored junior staff members, fostering professional development and career progression within the organization.
Varied in My Career
Government Employees Insurance Company (GEICO)
01.1989 - 01.1999
- Started at GEICO in the property sales department as a licensed insurance agent for home insurance. Moved to automobile insurance, then became a company trainer for auto sales, then a sales supervisor.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed comprehensive training programs enhancing sales techniques and product knowledge.
- Collaborated with management to identify training needs and gaps in knowledge.
- Created engaging training materials utilizing multimedia tools for diverse learning styles.
- Established clear expectations for desired outcomes at the onset of each course module or workshop session.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training program and documentation.
- Evaluated and processed insurance claims, ensuring compliance with policy guidelines.
- Investigated claim details through interviews and document analysis to determine validity.
- Communicated effectively with policyholders, providing updates and resolving inquiries promptly.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Education
Some College (No Degree) - Business Administration
Mercer Univ.
Macon, GA01-1994
Skills
- Insurance sales expertise
- Client relationship management
- Client retention
- Professional networking
- Goal-oriented approach
- Underwriting principles
- Team training and development
- Licensed insurance agent
Certification
- Licensed Property and Casualty Insurance Agent - 2004 to Present
Timeline
Licensed Insurance Agent/Customer Service
Government Employees Insurance Company (GEICO)
01.2024 - Current
No Job Title
Bibb County Board of Elections
01.2010 - 01.2020
Insurance Agent
AAA Member Insurance
01.2010 - 01.2016
Retail Store Associate
Acme Paint
01.2008 - 01.2010
Insurance Agent and Office Manager
O’Neal and Associates
01.2005 - 01.2008
Telephone Sales Supervisor for P&C Insurance Sales
Liberty Mutual Insurance
01.1999 - 01.2005
Varied in My Career
Government Employees Insurance Company (GEICO)
01.1989 - 01.1999
Some College (No Degree) - Business Administration
Mercer Univ.