Patrick Dobson
Woodstock
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
Work History
Airbnb Host
Airbnb
Union
06.2017 - Current
- Greeted guests upon arrival and provided information about the property and local area.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Advised guests on attractions in the local area based on their interests.
- Resolved customer service issues quickly and professionally when they arose.
- Stayed up-to-date on industry trends so that best practices could be implemented.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Developed engaging material to entertain guests at events.
General Manager
Thomaston Auction Place Galleries
Thomaston
09.2024 - 02.2026
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Collaborated with department heads to develop annual operating budgets.
- Performed trend analyses on historical spending data to anticipate future needs.
- Developed comprehensive tax planning strategies that minimized liabilities while maximizing profitability.
- Developed and implemented financial strategies to increase efficiency and reduce costs.
- Collaborated with internal teams on product launches and advertising strategies.
- Drafted press releases announcing new products or services.
- Supervised auction staff and ensured all duties were completed in a timely manner.
- Performed post-auction activities such as settling accounts with buyers and sellers, preparing invoices.
- Developed and implemented strategies to maximize revenue from the auctions.
Assistant Manager
ARK Encounter
Williamstown
03.2023 - 09.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Assisted in troubleshooting and resolving technical issues with the SAP system.
- Provided individualized instruction to help students understand complex concepts related to Excel.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Developed strategies for product positioning and pricing based on market analysis.
- Managed budgeting and forecasting processes for merchandising operations.
Manager
Trader Joe's
Crestview Hills
03.2004 - 02.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Developed annual goals for each department based on market trends and competitor analysis.
Education
Bachelor of Arts - Marketing
Vanguard University of Southern California
Costa Mesa, CASkills
- Employee Performance Evaluations
- Cost Reduction
- Employee Scheduling
- Team building and development
- Relationship Building
- Build customer engagement
- Customer Relationships
Timeline
General Manager
Thomaston Auction Place Galleries
09.2024 - 02.2026
Assistant Manager
ARK Encounter
03.2023 - 09.2024
Airbnb Host
Airbnb
06.2017 - Current
Manager
Trader Joe's
03.2004 - 02.2023
Bachelor of Arts - Marketing
Vanguard University of Southern California