Patrick Fleming
Atlanta
Summary
Accomplished Machine Operator and Debt Recovery Specialist with a proven track record at The Clorox Company and NCO Financial Systems. Demonstrates a strong work ethic and exceptional communication skills, excelling in high-pressure environments. Achieved a high success rate in collections, skillfully negotiating settlements while ensuring safety and efficiency in machinery operation.
Overview
16
16
years of professional experience
Work History
Machine Operator
The Clorox Company
09.2018 - Current
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Quickly shut down equipment in emergency situations following protocols.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
Debt Recovery Specialist
NCO Financial Systems
03.2014 - 07.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Debt Collector
NCB Management Services Inc.
03.2009 - 04.2012
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
Education
High School Diploma -
Jean Ribault Sr. High School
Jacksonville, FL06-1986
Skills
- Strong work ethic
- Good communication
- Multitasking Abilities
US Army Veteran
1986 - 1992
Timeline
Machine Operator
The Clorox Company
09.2018 - Current
Debt Recovery Specialist
NCO Financial Systems
03.2014 - 07.2015
Debt Collector
NCB Management Services Inc.
03.2009 - 04.2012
High School Diploma -
Jean Ribault Sr. High School
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