Patrick Hile
Ringgold ,MI
Summary
Dynamic Business Account Manager recognized for enhancing client satisfaction through proactive communication and tailored solutions. Expertise in relationship management and streamlining processes ensures high account retention and loyalty.
Results-driven General Manager with a track record of optimizing budget management and enhancing service delivery. Proven ability to increase customer satisfaction while driving operational efficiency and profitability through strategic initiatives and cross-functional collaboration.
Detail-oriented Project Manager with extensive experience leading cross-functional teams. Known for data-driven decision making and effective problem-solving, contributing to timely project completion and exceptional client satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced with client relationship management, strategic planning, and revenue growth. Utilizes effective communication and analytical skills to meet client needs and enhance business performance. Track record of building and maintaining strong client partnerships.
Overview
21
21
years of professional experience
Work History
Business Account Manager
ACES EFI
Chattanooga, TN
06.2025 - Current
- Managed 570 client accounts to ensure satisfaction and retention through proactive communication.
- Analyzed customer needs and provided tailored solutions to enhance service delivery.
- Collaborated with cross-functional teams to streamline account management processes.
- Developed and maintained strong relationships with clients to foster loyalty and trust.
- Resolved client inquiries and issues efficiently, contributing to improved customer experience.
- Monitored account performance metrics to identify areas for improvement and growth opportunities.
- Supported marketing initiatives by sharing client feedback for product development insights.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Established long-term strategic partnerships with key industry players, fostering mutually beneficial relationships.
- Developed new business strategies for revenue growth, leading to increased profits and market share.
- Generated leads through targeted outreach efforts, expanding the company''s client base organically.
- Coached and mentored junior team members, enhancing their skill sets and contributing to their career development.
- Streamlined internal processes to enhance overall efficiency and productivity within the team.
- Implemented effective communication methods with clients, resulting in stronger relationships and improved retention rates.
- Negotiated favorable contract terms with suppliers, reducing operational costs for the company.
General Manager
Advanced Auto Parts
Ringgold, GA
05.2023 - 06.2025
- Led operational strategies to enhance inventory management and streamline supply chain processes.
- Developed training programs to improve staff performance and customer service effectiveness.
- Implemented cost-reduction initiatives that optimized budget allocation and resource utilization.
- Oversaw daily operations, ensuring adherence to company standards and regulatory compliance.
- Enhanced customer satisfaction through strategic improvements in service delivery and response times.
- Analyzed sales data to identify trends, informing decision-making for product assortment and promotions.
- Collaborated with cross-functional teams to drive efficiency in store layouts and merchandising strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Project Manager
HMH Holdings LLC
Ringgold, GA
05.2005 - 09.2023
- Led cross-functional teams to ensure project alignment with organizational goals.
- Developed and implemented project plans, timelines, and budgets to drive successful outcomes.
- Identified risks and developed mitigation strategies to minimize project disruptions.
- Mentored junior project managers, enhancing team performance and knowledge sharing.
- Utilized project management software to track progress and generate reports for stakeholders.
- Conducted post-project evaluations to identify lessons learned and promote continuous improvement.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Builder
US Navy
Gulfport, MS
11.2006 - 04.2012
- Supervised construction teams to ensure adherence to safety protocols and project specifications.
- Coordinated material procurement and logistics for timely project completion.
- Trained junior builders on technical skills and safety practices, fostering a collaborative work environment.
- Developed efficient workflows that improved project timelines and resource allocation.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Supervised operations and ensured compliance with safety regulations.
- Trained junior personnel in standard operating procedures and technical skills.
- Coordinated logistics for supply distribution and inventory management.
- Led team initiatives to streamline communication and increase collaboration among units.
- Promoted camaraderie among crew members, organizing recreational activities during off-duty hours.
- Demonstrated adaptability, quickly learning new systems and processes when required for specific assignments.
- Excelled in communication, serving as a liaison between senior officers and enlisted personnel.
- Played a vital role in upholding Navy Core Values within the unit, demonstrating integrity, accountability, initiative, teamwork, and perseverance at all times.
- Implemented continuous improvement initiatives for enhancing overall workflow effectiveness within the department.
- Developed strong leadership skills through active participation in various trainings and exercises.
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Directed safe and secure operations of over $2,500,000 worth of government property, resulting in no loss of equipment or negative incidents.
- Trained and mentored personnel in combat operations and tactics.
- Executed tactical operations with accuracy and control.
- Planned and coordinated tactical movements of personnel and equipment.
Education
High School Diploma -
Lakeview Fort Oglethorpe High School
Fort Oglethorpe, GA05.2004
Skills
- Verbal and written communication
- Data-driven decision making
- Product and service sales
- Relationship management
- Budget management
- Contract negotiation
- New territory penetration
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
Timeline
Business Account Manager
ACES EFI
06.2025 - Current
General Manager
Advanced Auto Parts
05.2023 - 06.2025
Builder
US Navy
11.2006 - 04.2012
Project Manager
HMH Holdings LLC
05.2005 - 09.2023
High School Diploma -
Lakeview Fort Oglethorpe High School