Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Jones

Conley

Summary

Dynamic customer service professional with extensive experience at Comcast and DeKalb County Watershed Management. Proven ability to enhance customer satisfaction through effective communication and decision-making. Skilled in data entry and route planning, adept at managing high-stress situations while ensuring timely assistance and accurate billing resolutions.

Overview

11
11
years of professional experience

Work History

Dispatcher /Customer Service Representative

Comcast
12.2015 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Billing Customer Service Representative

DeKalb County Watershed Management
09.2014 - 11.2016
  • Conducted regular audits of billing records to identify potential areas for improvement or error correction.
  • Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
  • Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.

Education

No Degree - Criminal Justice

Tennessee State University
Nashville, TN

High School Diploma -

Columbia High School
Decatur, GA
05-1983

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Time management
  • Customer relations
  • Route planning

Timeline

Dispatcher /Customer Service Representative

Comcast
12.2015 - Current

Billing Customer Service Representative

DeKalb County Watershed Management
09.2014 - 11.2016

No Degree - Criminal Justice

Tennessee State University

High School Diploma -

Columbia High School

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Patrick Jones