Patrick Martin
powder springs
Summary
Dynamic professional with a proven track record in pharmacy operations and customer service, notably at Costco. Excelled in pharmacology and pharmaceutical support, enhancing service quality and efficiency. Skilled in fostering positive customer experiences and maintaining a composed demeanor. Achieved significant improvements in customer retention and operational accuracy.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Costco
10.2021 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Service Representative
Target
09.2018 - 12.2020
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Golf Cart Attendant
Brookstone Golf Club
08.2016 - 06.2018
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
Education
High School Diploma -
Georgia Highlands College
Rome, GA05-2022
Skills
- Pharmacology
- Billing support
- Customer service
- Selling products
- Keeping a good attitude in the face of anger
Timeline
Pharmacy Technician
Costco
10.2021 - Current
Customer Service Representative
Target
09.2018 - 12.2020
Golf Cart Attendant
Brookstone Golf Club
08.2016 - 06.2018
High School Diploma -
Georgia Highlands College
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