Patrick McKee
Austell,GA
Summary
Results-driven leader with a strong background in hospitality, operations, and customer experience management. Proven track record of optimizing service excellence, ensuring regulatory compliance, and fostering high-performance team environments. Skilled at problem-solving in a fast-paced setting, leveraging strong communication and interpersonal skills to drive operational efficiency, customer satisfaction, and business success. Possesses versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
AI Model Trainer & Content Contributor(Part-Time)
Outlier AI
10.2024 - Current
- Improved data collection methods by designing surveys, polls and other instruments.
- Devised and deployed predictive models using machine learning algorithms to drive business decisions.
- Developed polished visualizations to share results of data analyses.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Implemented randomized sampling techniques for optimized surveys.
- Modeled predictions with feature selection algorithms.
- Strengthened communication skills through regular interactions with others.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Flight Attendant
Delta Airlines
04.2019 - Current
- Ensure passenger safety and compliance with FAA regulations through pre-flight briefings and in-flight monitoring
- Deliver world-class customer service, cultivating positive travel experiences and brand loyalty
- Manage and resolve in-flight issues, including medical emergencies and conflict resolution, with professionalism
- Collaborate with teams to enhance operational efficiency, service procedures, and passenger satisfaction
- Provide mentorship and peer training to uphold Delta's service and safety standards
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Character Captain
Walt Disney World Parks & Resorts
12.2016 - 03.2019
- Led daily entertainment operations, ensuring adherence to Disney's performance, brand, and safety standards
- Optimized team scheduling and logistics for character meet-and-greet experiences, enhancing efficiency
- Trained and mentored cast members, reinforcing service excellence and performance integrity
- Partnered with leadership to implement creative guest engagement strategies, boosting satisfaction scores by 20%
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Assisted with new hire processing and existing training programs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
Education
M.S. - Social Media and Digital Marketing Management
Liberty University
Lynchburg, VA05.2026
B.A. - Graphic Arts
Liberty University
Lynchburg, VA05.2024
B.S. - Communication
Kennesaw State University
Kennesaw State05.2011
Skills
- Leadership & Team Development
- Customer Experience Strategy
- Safety & Regulatory Compliance
- Crisis Management & Conflict Resolution
- Operational Efficiency & Process Improvement
- Digital Communication & Brand Management
- Time management
- Data aggregation processes
- Time management abilities
- Project management
- Team collaboration
- Teamwork and collaboration
- Multitasking
- Adaptability and flexibility
- Written communication
- Decision-making
- Excellent communication
- Team building
Websites
Additional Information
Dedicated to transitioning into leadership roles within Delta Airlines or the corporate sector, leveraging hospitality expertise, operational insight, and a strong foundation in digital marketing and communications to drive business excellence.
Timeline
AI Model Trainer & Content Contributor(Part-Time)
Outlier AI
10.2024 - Current
Flight Attendant
Delta Airlines
04.2019 - Current
Character Captain
Walt Disney World Parks & Resorts
12.2016 - 03.2019
M.S. - Social Media and Digital Marketing Management
Liberty University
B.A. - Graphic Arts
Liberty University
B.S. - Communication
Kennesaw State University
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