PATRICK MOUTON

Imaging Support Specialist at Northside Hospital.

• In the role of Imaging Support Specialist at Northside Hospital, Manage a broad range of administrative and support tasks to facilitate efficient operations within the radiology/imaging department. Coordinate patient scheduling, ensuring timely and accurate appointments while adhering to privacy regulations. I maintain meticulous records of imaging procedures, patient histories, and diagnostic results, contributing to the hospital's commitment to high-quality patient care. Liaison between patients, radiologists, and healthcare professionals to communicate critical information and streamline the diagnostic process. Additionally, Oversee the maintenance and inventory of imaging supplies and equipment, guaranteeing their optimal functionality and availability. Expertise in healthcare software systems allows for the smooth processing of data and supports the department's technological needs. Provide exceptional patient support, addressing inquiries and concerns with empathy and professionalism, thus enhancing the patient experience at Northside Hospital.
• Optimized resource utilization by maintaining inventory levels of supplies and equipment, minimizing downtime due to shortages or malfunctions.
• Increased efficiency within the department by identifying areas for improvement in workflow processes or equipment usage patterns.
• Maximized patient satisfaction by addressing concerns promptly, offering explanations about procedures, and answering questions with empathy and understanding.
• Maintained accurate records of all imaging results, contributing to comprehensive patient care.
• Assisted in the development of departmental policies and procedures, promoting a culture of safety and compliance with industry standards.
• Facilitated seamless transitions between shifts by maintaining thorough documentation and communicating effectively with team members.
• Provided training and mentorship to new staff members, fostering a collaborative team environment.
• Strengthened relationships with referring physicians through timely communication of results and consultation on complex cases.

• Compiled and packaged customer orders, ensuring accurate communication with shipping staff for timely dispatch.
• Verified incoming materials against packing lists and updated inventory records using handheld scanners to maintain accurate tracking.
• Maintained a clean and orderly warehouse environment, promptly reporting any inventory discrepancies to the purchasing department.

• Liaised with insurance providers to verify patient coverage and benefit details, ensuring accurate claim processing and payment allocation.
• Conducted meticulous reviews of claims and medical records, verifying adherence to coding standards for optimal operational efficiency.
• Delivered comprehensive training to new administrative staff on organizational protocols and performance enhancement techniques, while maintaining exceptional customer service standards.

• Maintained accurate patient records and insurance details, ensuring data integrity with each patient interaction.
• Facilitated a smooth check-in process by verifying changes in personal and insurance information and managing the reception area.
• Administered financial responsibilities, including collection of copayments and daily financial recordkeeping, while also elucidating treatment and payment options for patients.
• Coordinated patient appointment scheduling, including confirmation calls, and upheld HIPAA compliance in all patient data management and staff training.