Patrick Petty
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Caring Youth Care Worker with 3 years of experience mentoring troubled adolescents. Adept at working with homeless, runaway and delinquent youth. Diligent in supervising youth activities, teaching life skills and promoting self-esteem and healing through individual and group counseling, Analyzes situations effectively and accurately and works independently.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Inc
10.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Youth Care Leader
The Center For Children & Young Adults
03.2022 - Current
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Evaluated needs of youth and outlined measures to address.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Completed clear and concise documentation of youth behavior and actions
Data Entry Clerk
Mitivate
01.2019 - 05.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
Education
Bachelor of Science - Biology
Texas College
Tyler, TX05.2019
Associate of Arts - General Studies
Texas College
Tyler, TX05.2017
Skills
- Active Listening
- Freight Operations
- Microsoft Word
- Microsoft Excel
- Sorting and Labeling
- Patient Charting
- Project Management
- Data Entry
- Word Processing
Affiliations
Omega Psi Phi
Timeline
Youth Care Leader
The Center For Children & Young Adults
03.2022 - Current
Customer Service Representative
Delta Air Lines, Inc
10.2019 - Current
Data Entry Clerk
Mitivate
01.2019 - 05.2023
Bachelor of Science - Biology
Texas College
Associate of Arts - General Studies
Texas College
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