Patrick Rogers

• Manage employee scheduling and team planning to ensure efficient allocation of resources and maintain high operational performance.
• Conducted real-time analysis to monitor workforce metrics, swiftly addressing any variances or issues to maintain productivity.
• Leveraged ADP and NICE Workstation systems to develop and maintain precise schedules, ensuring compliance with all organizational policies and legal requirements.
• Demonstrated advanced proficiency in Excel, creating comprehensive spreadsheets and generating reports to track adherence and verify compliance with company and federal guidelines.
• Analyzed workforce data to identify patterns, forecast staffing needs, and recommend strategic adjustments to improve efficiency and employee satisfaction.
• Created reports to analyze labor utilization, overtime, and cost savings opportunities.
• Handled all schedule-related requests, including PTO, shift swaps and overtime.
• Provided recommendations for process improvements related to scheduling, attendance, and hiring practices.
• Monitored adherence to service level objectives and provided real-time guidance as needed.
• Generated daily, weekly, monthly reports detailing labor costs and performance metrics.
• Worked with cross-functional teams to achieve goals.

- Supported daily operations of the Branch Office and Branch Manager(s).

-Analyzed financial reports and identified areas of improvement in operational efficiency.

-Managed relationships with vendors and suppliers to facilitate timely delivery of goods or services.

- Collaborated with the Sales team to complete documentation requirements on behalf of patients.

• Organized regular meetings with team members to discuss progress and challenges.

- Performed various processing duties for the Branch, including working with intakes, reviewing ACIS screens to assist customers, and confirming delivery appointments.

- Scanned, filed, and faxed records on a routine basis.

- Collected credit card/billing information as needed.

- Assisted with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.

- Conducted downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.

- Performed functional tests on certain respiratory equipment as required by the branch.

- Enforced branch internal controls, risk management policies, and operational procedures.

- Assisted branch leader in training, coaching, and developing staff.

- Boosted operational efficiency through proactive problem-solving and effective team management.

- Streamlined the customer journey for a variety of customers per day by guiding them through the process of purchasing a vehicle, state title, and processing paperwork.

- Increased customer retention by greeting guests, answering phones, and obtaining a thorough understanding of the product to answer questions effectively and efficiently.

- Maintained 100% compliance while completing financial transactions, registration, and processing tag paperwork for cars sold each day.

- Responded quickly to customer queries through email, phone, social media, and the corporate website.

- Input customer information and interactions in the state titling of registrations/transfer of ownership system.

- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.