Patrick Thomas Jr.
Atlanta
Summary
Dynamic, results-oriented professional seeking a challenging position that leverages strong communication skills and a commitment to continuous improvement. Eager to apply and enhance expertise in a collaborative environment, contributing to team success while embracing new growth opportunities. Open to relocation within the U.S. and authorized to work for any employer, ready to make a meaningful impact in the workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Implementation Consultant
ADP
Alpharetta, GA
01.2023 - Current
- As an Implementation Consultant at ADP I play a pivotal role in ensuring successful onboarding and implementation of ADP's human capital management (HCM) solutions for clients. This role requires a blend of technical expertise, project management skills, and client-facing abilities to deliver tailored solutions that meet the unique needs of each client.
- Responsibilities:
- Led implementation of HRIS solutions, enhancing client operational efficiency and user experience.
- Configured and optimized ADP's HCM solutions to align with client-specific needs, focusing on payroll, benefits administration, time tracking, and talent management functionalities.
- Achieved high client satisfaction by delivering thorough training on ADP systems, enabling clients to leverage solutions effectively. Offered consistent support and troubleshooting to resolve issues promptly.
- Assisted in monitoring industry trends and product updates related to ADP solutions. Supported identification of process improvement opportunities. Contributed to refining implementation methodologies.
- Analyzed client requirements to customize software functionalities, improving alignment with business goals.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Mentored junior consultants on best practices in implementation strategies and client engagement techniques.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
Sales Associate
CarMax
Kennesaw, GA
01.2020 - 04.2023
- Achieved high customer engagement rates through personalized vehicle recommendations, resulting in increased sales. Contributed to operational efficiency by managing customer communications and supporting sales associates in closing deals. Elevated to junior management role to assist in strategic store operations and team development.
- Investigated and resolved customer complaints, ensuring timely and effective solutions to improve overall customer experience.
- Facilitated increased sales transactions to drive business growth.
- Fostered relationships with customers, resulting in repeat business and referrals.
- Trained new associates on sales techniques and company policies to ensure consistent performance.
Founder and CEO
Everything Platinum LLC
Kennesaw, GA
05.2022 - 12.2022
- Maintained organization of legal paperwork for LLC operations. Oversaw moving services to uphold customer service standards. Completed tasks efficiently and on schedule. Demonstrated empathy in high-stress customer interactions. Generated business opportunities to sustain contractor engagement and satisfaction.
- Established operational frameworks to enhance service delivery and client satisfaction.
- Developed strategic business plans to drive growth and market expansion initiatives.
- Cultivated partnerships with vendors to improve supply chain efficiency and product offerings.
Sales Associate
TCC Verizon Authorized Retailer
Kennesaw, GA
05.2018 - 08.2019
- Directed store opening activities, including setup of phone displays and maintenance of cleanliness. Executed targeted outreach through 50 calls from CRM platform to drive customer engagement and increase foot traffic. Cultivated strong customer relationships by leveraging prior service experience to deliver value and support sales initiatives.
- Facilitated increased sales transactions to drive business growth.
- Ensured swift and high-quality service delivery to meet customer needs effectively.
- Cataloged and organized product inventory to enhance accessibility and tracking.
- Conducted thorough audits and systematically organized store layout to optimize customer experience.
Customer Service Representative
Publix
Kennesaw, GA
08.2014 - 09.2017
- Achieved enhanced brand loyalty and customer satisfaction by upholding Publix's customer service standards. Transitioned from bagger to cashier through proactive learning and adaptability. Demonstrated strong time management skills by balancing work responsibilities with high school education and competitive sports. Contributed to inter-departmental collaboration, becoming a vital cross-trained associate within the store.
- Assisted in training new employees on company policies and procedures.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Master of Science - Information Technology
Trident University International
10.2024
Bachelor of Science - Public Relations
Kennesaw State University
Kennesaw, GA12.2022
High school diploma - undefined
Woodville-Tompkins Technical & Career Institute
Savannah, GA05.2016
Skills
- User Acceptance Testing
- Human Capital Management
- Public Relations
- Agile
- Microsoft office
- Requirements Gathering
- Scrum
- Software implementation
- Jira
- Data migration
- Project management
Certification
- Lean Six Sigma Green Belt February 2024 to Present
- Lean Six Sigma Yellow Belt November 2023 to Present
- Driver's License
- Certified Scrum Master September 2023 to September 2025
Languages
English - Expert
Timeline
Implementation Consultant
ADP
01.2023 - Current
Founder and CEO
Everything Platinum LLC
05.2022 - 12.2022
Sales Associate
CarMax
01.2020 - 04.2023
Sales Associate
TCC Verizon Authorized Retailer
05.2018 - 08.2019
Customer Service Representative
Publix
08.2014 - 09.2017
Bachelor of Science - Public Relations
Kennesaw State University
High school diploma - undefined
Woodville-Tompkins Technical & Career Institute
Master of Science - Information Technology
Trident University International