PATRILL JOHNSON
University of North Georgia
Oakwood
19
years of professional experience
Results-driven and forward-thinking leader with analytical and critical thinking skills to solve all types of routine and complex business problems. Bringing over 15 years' experience in the Food Service Hospitality and history of successfully transforming operations through performance improvements and cost reductions; resulting in improving sales, menus and policies to optimize food service operations and profit.
Work History
General Manager
10 Months- Lead all aspects of an $8 million collegiate hospitality account, overseeing daily operations, contracted services, and strategic execution to deliver exceptional dining and service experiences.
- Direct and optimize daily operations, aligning staffing, scheduling, service standards, and resource allocation with university priorities and contractual commitments.
- Build and maintain strong relationships with university leadership, campus stakeholders, clients, and the surrounding community to enhance customer satisfaction and strengthen long-term partnerships.
- Recruit, develop, and lead a high-performing management team and frontline staff, fostering accountability, employee engagement, and a culture of service excellence.
- Develop and implement operational strategies that enhance service quality, improve productivity, and support continuous improvement and account growth.
- Partner with Finance to oversee budgeting, forecasting, financial performance, and expense controls, ensuring fiscal responsibility and achievement of profitability goals.
- Monitor key performance indicators and financial results, identify opportunities for improvement, and implement initiatives that maximize operational efficiency and long-term financial sustainability.
- Ensure compliance with all applicable local, state, and federal regulations, health and safety requirements, and company policies while maintaining accurate records and operational documentation.
- Uphold company standards of operation, food safety protocols, workplace safety requirements, and ethical business practices across all hospitality operations.
- Oversee resource planning and operational execution to balance service excellence, labor efficiency, cost management, and the overall collegiate dining experience.
Retail Food Service Director
2 Years 2 Months- Provided overall direction of 5 on-campus retail/food service locations managing the performance of location Leads, Supervisors and FOH/BOH staff, while promoting career development.
- Responsible for scheduling and managing food service activities; merchandising, food presentation, quality and cost control.
- Responsible for Aramark- Morehouse accounting functions; Accounts Receivable. Formulating an action plan to correct deviations, explain variances to business plan and budget. Delivering client and company financial targets;
- Conducted weekly inventory; monitor inventory levels to ensure that adequate supplies are available at all times.
- Developed and planned strategies to improve service, quality, and profitability by utilizing client/customer feedback surveys.
- Assisted in menu planning and recipe development for new retail concept Burgers +Fries (B+F). Opening Jan 2024.
- Collaborated with marketing team to promote new Retail concepts via campus social media platforms and local advertising.
- Assisted in Transact app development for mobile ordering for retail markets; Which Wich Sandwiches, Tender Loving Chicken (TLC), Burger + Fries, and Brewed Awakenings
- Execute hands-on preventive maintenance and repairs to keep equipment functional.
Assistant General Manager
1 Year 4 Months- Responsible for Hotel revenue growth, customer retention and profitability through cost control, forecasting, guest satisfaction and development of associates.
- Operate multiple operating systems to financial and accounting procedures; AR Aging, checkbook balancing, promotions, reconcile revenue system, month-end reporting and critiques.
- Oversee department Heads and employees. Implemented operational efficiency based on data driven guest surveys (Marriot GSS). Conduct weekly staff meetings to reiterate policies/procedures and brand standard compliance.
- Verify accuracy of cash on hand, safe, petty cash, and log any discrepancies.
- Process bi-weekly payroll & adjust schedules weekly to stay within budgeted guidelines.
- Help successfully facilitate $3M full property renovation.
Food Service Director II
1 Year 8 Months- Task Force; Multi Unit Kitchen/F&B Operator; Oversee 2000sq ft. food service property; hire, direct & train new FSDs & staff the activities and guidelines to maintain successful client satisfaction within assigned South East territory.
- Revenue Management, Forecasting, monitor Profit &Loss, control costs to maximize revenue and minimize expenses. Maintain $50k monthly food budget per unit.
- Utilized multiple software platforms to produce metrics for weekly inventory, analyze variances, prepare charts/reporting, invoices & produce Unit P&L Flash Reports.
- Respond to all client needs, issues, comments promptly to maintain contract compliance.
Operations Manager
10 Months- Support the General Manager in day to day operations. Multi-unit oversight of (Louder Milk Conference Center, 2 Starbucks, Palate Catering).
- Directly supervised departmental heads, banquet staff, coordinators, & kitchen staff to ensure that all sanitation and health code requirements are met and maintained during service hours.
- Collaborated with GM the Development of food & beverage budgets. Maintain fiscal responsibility for all locations.
- Host weekly meeting with supervisory staff (Executive Chef, Meeting Planner, FS Manager) to ensure venue standards are maintained per BEO.
- Ensure all inventory protocols are observed (receipts, inventory counts, data entry, etc.). Generate purchase orders for food, supplies, and utilities.
Sr. Convention Services & Sales Coordinator
1 Year 1 Month- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Host Hotel for Super Bowl LIII; assisted in development and execution of all in house activities and accommodations for players and staff.
- Managed logistic, sales contracts, room blocks, cutoff dates, special concessions, client turnovers of new groups and returning.
- Conducts site tours/visits with potential clients, direct operational team to ensure accuracy fulfill all contractual obligations
- Coordinated and finalized sales proposals to complete purchases.
Event Planning Manager
3 Years 7 Months- Initiate new sales with potential clients, maintain B2B relationships with repeat clients.
- Coordinated with vendors, catering staff, audio-visual technicians and other service providers to ensure all necessary services were provided on time.
- Manage the logistics planning, coordination and execution of small, medium and large events. Develop client's menus, order rental equipment, linens and supplies for events.
- Monitored overall progress of each event to ensure it ran smoothly according to plan.
- Sales/ Catering Administrative Assistant October 2014- August 2016 promoted to Event Planning Manager August 2016.
Front Desk Supervisor
7 Years 5 Months- Multi brand operator; Hampton Inn, Hilton Garden Inn, Double Tree, The Hilton Hotel
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Reconcile all charges and cash received during shift. Handled escalated guest complaints while also encouraging empowerment within staff.
- Implemented strategies for improving customer service standards across the department.
Education
Bachelor of Science - Nutrition & Hospitality Management
Skills
Inventory Management
Financial Acumen
Ordering and Purchasing
Policy Implementation
Menu development
Multi Unit Facility Management
Timeline
General Manager
University of North Georgia
12.2025 - CurrentRead More
Retail Food Service Director
Aramark, Morehouse College
08.2023 - 10.2025Read More
Assistant General Manager
Courtyard by Marriott
04.2022 - 08.2023Read More
Food Service Director II
Trinity Services Group
08.2020 - 04.2022Read More
Operations Manager
Dynamic Hospitality- Loudermilk Conference Center
09.2019 - 07.2020Read More
Sr. Convention Services & Sales Coordinator
The American Hotel- Double Tree
06.2018 - 07.2019Read More
Event Planning Manager
Compass- Coca Cola Co.
10.2014 - 05.2018Read More
Front Desk Supervisor
Hilton Worldwide Hotels
05.2007 - 10.2014Read More
Alabama A & M University
Bachelor of Science from Nutrition & Hospitality Management
Read More