Patty Durham
Covington
Summary
Accomplished professional with expertise in streamlining operations and enhancing customer satisfaction at Decatur Finance. Proven problem-solving skills and strong organizational abilities led to improved loan processing efficiency. Adept at fostering team collaboration and maintaining workplace safety, ensuring compliance and minimizing risks. Successfully increased client engagement through strategic marketing initiatives.
Overview
19
19
years of professional experience
Work History
Mail Clerk
Newton County School System
09.2018 - Current
- Sorted incoming mail and packages for efficient distribution.
- Maintained cleanliness and organization of mailroom area.
- Assisted team in preparing outgoing shipments and deliveries.
- Learned proper handling techniques for fragile items and documents.
- Collaborated with coworkers to streamline mail processing tasks.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Adapted quickly to changes in workflow and operational procedures.
- Labeled packages with clear, correct information to reduce mailing errors.
- Tracked outgoing mail to provide accurate customer updates.
Assistant Manager
Decatur Finance
03.2007 - 05.2018
- Streamlined loan processing procedures to enhance operational efficiency.
- Led team training sessions to improve customer service skills and product knowledge.
- Developed strategic marketing initiatives to increase client engagement and retention.
- Analyzed financial data to support management in decision-making processes.
- Monitored compliance with financial regulations to mitigate risks and ensure accuracy.
- Fostered a collaborative team environment, encouraging open communication and feedback among staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Education
Diploma - Early Childhood Education
Meteroplitan College
Decatur, GA01-1994
High School Diploma -
Archer High
Atlanta Ga05-1988
Skills
- Problem-solving skills
- Customer service
- Team collaboration
- Workplace safety
- Package handling
- Shipping processes
- Route management
- Strong organization skills
- Decision-making
- Payroll processing
- Processing data entry reports
Timeline
Mail Clerk
Newton County School System
09.2018 - Current
Assistant Manager
Decatur Finance
03.2007 - 05.2018
Diploma - Early Childhood Education
Meteroplitan College
High School Diploma -
Archer High