Paul Bienvenu
Atlanta
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact hotel success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Manager in Training (MIT)
Hotel Equities
07.2023 - Current
- Participated in structured training programs to gain insights into hotel operations, including front office, housekeeping, food and beverage, and sales
- Acquired expertise in guest services, complaint resolution, and delivering exceptional guest experiences
- Assisted in revenue management activities, including room rate analysis, inventory management, and optimizing occupancy levels
- Supported human resources functions, including recruitment, training, and performance management of hotel staff
- Ensured compliance with hotel policies, standards, and procedures to maintain a high level of service quality and guest satisfaction
- Conducted regular inspections of hotel facilities to identify areas for improvement and ensure adherence to cleanliness and safety standards
- Assumed leadership responsibilities in the absence of senior management, demonstrating decision-making skills and the ability to handle challenging situations effectively
- Led a community service project supporting the Home of Hope, organizing fundraising, coordinating donations, and collaborated with a team to create a playbook of how to start, operate, and complete a community service project
- Proficient in managing MGS operations, I skillfully addressed guest reviews on platforms like GSS and Trip Advisor with professionalism, while also adeptly handling all guest requests, questions, or concerns by creating, managing, and resolving GXP cases.
Server
McAlister’s Deli (Bienvenu Group)
01.2020 - 01.2021
- Responsibilities include: answering phone calls, taking orders on a POS, interacting with customers with a positive attitude, preparing food, cleaning bathrooms, trash runs
Installer
COVX Energy (Bienvenu Group)
01.2019
- Responsibilities include: installing lightning protection on oil tanks, maintaining supplies, assemble and attach lightning masts above oil tanks, grounding cables 10 ft into the ground, connecting and grounding all parts of the oil tanks and catwalks, removing debris, loading and unloading building materials, assisting with the operation of heavy equipment, following all health and safety regulations, digging holes, preparing materials and tools.
Education
Real Estate Major - Entrepreneurship Minor -
The University of Mississippi – College of Business
Oxford, MS05.2023
Skills
- Customer Service
- Team Leadership
- Scheduling
- Training Management
- Recruitment
- Proficient in FOSSE
- Proficient in ADP (payroll, onboarding, timecards, direct deposit)
- Proficient in M3 Accounting
- Teamwork and Collaboration
- Decision-Making
- Staff Management
Community Leadership
Interfraternity Council/Delta Kappa Epsilon Fraternity, Ole Miss
Founding member, Vice President, President
Helped organize the colony, petitioned the national fraternity for a local charter, earned a local charter and given the designation of colony (probationary body) by the national fraternity, established relationship with University of Mississippi Interfraternity Council, identified and leased a house, established tailgate.
Timeline
Manager in Training (MIT)
Hotel Equities
07.2023 - Current
Server
McAlister’s Deli (Bienvenu Group)
01.2020 - 01.2021
Installer
COVX Energy (Bienvenu Group)
01.2019
Real Estate Major - Entrepreneurship Minor -
The University of Mississippi – College of Business