PAUL HASSELL
Kennesaw
Summary
18+ years Project Management experience, leading and managing teams of technical, functional and customer service. Outstanding communication and interpersonal skills with proven experience working effectively at all levels, both internally and externally to provide outstanding solutions. Coaches and mentors project teams, collaborates across multiple areas of business, manages external client and vendor relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Implementation Program Manager
Munibilling, INC.
01.2023 - 11.2023
- Managed a team of 5 implementation and customer Service resources
- Oversee the execution of projects and status updates throughout the lifecycle of implementation
- Evaluate and coach the implementation team to ensure that project charters clearly define the path of success for clients to realize the Value Proposition Design (VPD)
- Coach the implementation resources on the proper methods to conduct Planning Meetings, Daily Standups, Sprint Reviews, and Retrospectives
- Validate the training and onboarding of all new clients
- Oversee the continued improvements of high-quality MuniBilling Implementation toolkit components – including Project Charter, Project Plan, Business Rule Worksheets, Video Tutorials, Certification Tests, etc
- Ensure they are easy, pleasant to use, logically organized, reusable, extendable, and sustainable
- Train team members on the proper methods to conduct root-cause-analysis and corrective action (RCCA) initiatives to prevent the recurrence of problems that can adversely impact the successful implementation.
Project Manager
VIZIENT, INC.
06.2018 - 10.2022
- Onboard customers onto hospital supply spend analytic applications and consulting
- Work across organization to streamline process by developing process maps and creating project artifacts
- Project Management of successful onboarding of customers onto the Vizient analytic products by coordinating with the internal teams to set up the customers data, access, training, advisory support, and consulting
- Build customer and executive relationships vital for projects
- Work with teams to operationalize existing, building new processes to support customer implementations
- Communicate with internal, external stakeholders as necessary to ensure a successful customer experience
- Facilitate project meetings and provide project tracking and report outs
- Provide project management support utilizing PMO methodologies; Salesforce, Mavenlink, Remedy Force.
Customer Support Manager/Sr. Project Manager- Business Delivery
HGS COLIBRIUM
09.2017 - 05.2018
- Ensured all customer change requests and defects were tracked, managed, and delivered
- Managed client needs for all customers live in a production environment
- Collaborated with client and internal teams to resolve issues in accordance with established service level agreements
- Prepared open enrollment preparation plans with customers
- Recreated defects in test environments and ensured adequate detail was supplied to development teams to remediate issues in a timely manner
- Provided a first line of contact for all customers that were live in production
- Analyzed reports and data on system performance and error information to ensure that we were proactively remediating issues and communicating with customers on potential impact
- Monitored production environments for alerts and data trends that could signify problems
- Maintained metrics around defects and provided a first line of triage for support of features.
Project Manager
QMATIC
11.2016 - 09.2017
- Project coordination and leadership to successfully implement customized point of service/sale customer flow management solutions for enterprise clients
- Worked with sales, development, and implementation teams on high level projects to define the customer’s project requirements and delivered an order acknowledgement that met the customer’s needs
- Developed/maintained clear understanding of project objectives, critical paths, and schedule requirements
- Served as a resource for customer interaction, design changes, project review, questions & concerns
- Requirements gathering for solution configuration to meet the customer’s customer flow management needs
- Maintained complete record of the project history including any changes in design concept and project scope.
Sr. Project Manager
SUNQUEST INFORMATION SYSTEMS
06.2014 - 10.2016
- Successfully managed several clinical solution upgrade projects and consulting engagements that included multiple patient-critical pathology solutions at baselined go-live dates with effective risk mitigation
- Worked with stakeholders to develop detailed project plans, to appropriately staff projects, manage resources regarding project deliverables and overall aspects of project management lifecycle and delivery
- Followed Waterfall approach for projects through entire Software deployment from initiation and planning, requirements gathering, testing signoff, go-live, through customer transition and support
- Managed projects in MS Project with durations ranging from 12+ months to as short as 4 weeks
- Prepared, delivered, and reviewed Executive Status Reports to Key project Stakeholders and Sponsors
- Forecasted project resource, planned work hours, associated earned revenue and tracked against forecast
- Forecasted Hardware delivery and setup and associated revenue
- Conducted onsite client visits to facilitate strong client relations with key stakeholders as needed.
Sr. Project Manager & Program Manager
MEDASSETS, INC.
08.2005 - 06.2014
- Managed complex solution installations and consulting engagements that included multiple revenue cycle technology solutions across hospital systems at baselined go-live dates with effective risk mitigation
- Project management of all aspects of Waterfall Approach of product implementations
- Reviewed RAID Documents with clients and internal project team members
- Delivered Executive Project Status Reports and lead/participate in Executive Steering Committee Meetings
- Heavy use of MS Project to manage and drive up to 35-40 active projects
- Instrumental in the EPM/Project Server to Salesforce Integration activities serving as beta tester for functionality
- Active participant in the Project Management Leadership Group -process improvement for the PM Team to reduce project durations and increase consistency in the tools, techniques, and methodology across PM’s.
Education
Master of Business Administration - Management
Georgia Southern University, School of Business
Statesboro, GA01.1988
Bachelor of Business Administration - Management
Georgia Southwestern State University, School of Business
Americus, GA01.1986
Skills
- Risk management
- Problem solving
- Project management methodologies Agile Waterfall
- Project planning
- Time management skills
- Scheduling
- Change management
- Organizational skills
- Negotiation
- Budgeting
- Stakeholder management
- Project Initiation
- Data Acquisition
- Data Validation
- User Acceptance Testing
- Smoke test
- Go LIve
- Post Go Live Stabilization
- Quarterly Business Review
- Execttive Status Reports
- Project Retrospective
Certification
Certified Project Management Professional, Project Management Institute - 2008
Timeline
Implementation Program Manager
Munibilling, INC.
01.2023 - 11.2023
Project Manager
VIZIENT, INC.
06.2018 - 10.2022
Customer Support Manager/Sr. Project Manager- Business Delivery
HGS COLIBRIUM
09.2017 - 05.2018
Project Manager
QMATIC
11.2016 - 09.2017
Sr. Project Manager
SUNQUEST INFORMATION SYSTEMS
06.2014 - 10.2016
Sr. Project Manager & Program Manager
MEDASSETS, INC.
08.2005 - 06.2014
Master of Business Administration - Management
Georgia Southern University, School of Business
Bachelor of Business Administration - Management
Georgia Southwestern State University, School of Business
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