PAUL HOOPER
Sparta
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Admissions Representative
Ultimate Medical Academy
09.2024 - Current
- Reviewed admissions applications to check students' eligibility for acceptance.
- Supported students through admissions process by answering questions and assisting with forms.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Explained admissions procedures and courses offered to potential students.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Customer Service Representative
Circle K
03.2022 - 09.2024
- Provided excellent customer service to resolve customer complaints in a timely manner
- Developed strong relationships with customers by providing personalized assistance and support
- Resolved customer complaints promptly and efficiently
- Answered customer inquiries and provided accurate information regarding products and services
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Maintained a high level of professionalism when dealing with difficult customers
Server
Applebee's Grill + Bar
09.2019 - 03.2022
- Prepared drinks according to standard recipes
- Stayed informed about daily specials, new menu items, promotions
- Maintained records of transactions made during shift as required by law or company policy
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Ensured that each guest was served courteously, quickly, and efficiently
- Assisted in training new servers
Customer Service Representative
Geek Squad
10.2018 - 09.2019
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Managed the IT infrastructure in the department, including network and server hardware, security updates, OS patches, drivers, and BIOS flash
- Provided tech support for customers in the IT department and provided security training for employees
Technical Support Representative
Sitel
04.2016 - 10.2018
- Ensured compliance with company policies and procedures regarding technical support operations
- Monitored customer feedback to ensure high levels of satisfaction
- Troubleshot customer inquiries related to software and hardware issues
- Assisted customers with installation of new hardware and software applications
- Provided technical assistance to customers through phone, email and chat support
Education
Bachelor of Arts - Fashion Design
Art Institutes Of Atlanta
6600 Peachtree Dunwoody, Atlanta, Ga 30328Skills
- Inbound and Outbound Calling
- Consultative Sales
- Report Generation
- Complaint resolution
- Product Knowledge
- In-store support
- Critical Thinking
- High-energy attitude
- Store maintenance
- Product Sales
- Technical Support
- Student recruitment
- Report generation
Timeline
Admissions Representative
Ultimate Medical Academy
09.2024 - Current
Customer Service Representative
Circle K
03.2022 - 09.2024
Server
Applebee's Grill + Bar
09.2019 - 03.2022
Customer Service Representative
Geek Squad
10.2018 - 09.2019
Technical Support Representative
Sitel
04.2016 - 10.2018
Bachelor of Arts - Fashion Design
Art Institutes Of Atlanta
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