Paul Lengsavath
Suwanee
Summary
Quality assurance professional equipped with solid foundation in software testing and defect management. Proven ability to enhance product integrity and deliver reliable software solutions. Consistently collaborates effectively with team members to adapt to evolving project requirements and achieve desired outcomes. Skilled in test case creation based on end-user requirements, bug tracking, and problem-solving, coupled with proactive approach to quality.
Overview
30
30
years of professional experience
Work History
QA Test Engineer
Verizon Connect, Inc.
Alpharetta, GA
03.2015 - 12.2023
- Testing proprietary UI mobile applications for Android/iOS OS. Test API backend functionality with Postman and SoapUI. Create, edit, document testing, report defects in Jira and TestRail software. Monitor and report iterative deployment status using Agile, Lean Methodology and SDLC. Monitor and report metrics in Mixpanel and Apptentive. Work with backend and frontend developers on defect fixes. Maintain HIPAA compliance.
- Developed and executed comprehensive test plans to ensure quality of software applications.
- Identified defects and issues through meticulous testing, facilitating timely resolution by development teams.
- Collaborated with cross-functional teams to enhance product features and improve user experience.
- Facilitated effective communication between QA team members, developers, product managers, and stakeholders to ensure alignment on project goals and milestones.
- Contributed to project planning by providing accurate time estimates for QA tasks and deliverables.
- Maintained project documentation, including test plans, test cases, and defect reports to facilitate knowledge transfer among team members.
- Managed bug tracking systems efficiently for better visibility into outstanding issues requiring attention or further investigation.
- Supported successful product launches by rigorously testing functionalities in diverse environments and configurations.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Reviewed, evaluated, and identified requirements for testability.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Customer Service Representative
Verizon Connect, Inc.
06.2012 - 03.2015
- Tier 1/Tier 2 customer service representative with Siebel CSR experience for State Farm, Mercedes-Benz, and Volkswagen telematics customers.
- Assisted in early phase of Volkswagen telematics device development and testing with bench simulators.
- Provided exceptional customer support via phone and chat, ensuring high satisfaction levels.
- Resolved technical issues by utilizing troubleshooting tools and resources effectively.
Customer Service Representative
Avis Car Rental
Dunwoody, GA
05.2009 - 06.2012
- Assist customers with vehicle rental/returns. Schedule vehicle rentals. Document incident reports. Provide in-person/telephony customer care. Manage local fleet requirements and fleet logistics with main Avis hub in Hartsfield-Jackson airport.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Licensed Insurance Agent
Self Employed
Suwanee, GA
12.2007 - 06.2009
- Licensed agent for term, whole, universal life insurance. Assisted customers with financial information for investment goals.
Welding Automation Technician
General Motors, Corp
Doraville, GA
05.1994 - 06.2006
- Programmed, maintained ABB robotic and stationary welding equipment in large scale automotive manufacturing facility. Troubleshoot issues using Allen-Bradley PLCs. Maintained JIG/MIG welders, rebuilt welding equipment. Adhered to OSHA best standards practice.
- Implemented preventive maintenance protocols for robotic systems, improving operational reliability.
- Managed spare parts inventory for automated equipment, reducing lead times on critical repairs and minimizing downtime costs.
- Reduced machine downtime through regular maintenance and proactive troubleshooting of automation equipment.
- Collaborated with engineering teams to design and install automated systems for new product lines.
- Worked closely with quality assurance teams to enhance product consistency through process automation improvements.
Education
Associate of Science - Automated Manufacturing Technologies
Gwinnett Technical College
Lawrenceville, GA04.1994
Skills
- Document/create/edit testing scenarios and cases in Jira from functional requirements
- Test API applications with Postman
- DB queries in SQL server, Cassandra
- Adhere to Agile and Lean SDLC for iterative deployment schedule
- Experience with high voltage/high amperage equipment
- Extensive customer service experience
- Test case design
- Manual testing
- Functional testing
- User acceptance testing
- Software development life cycle
- JIRA
- Confluence
- Jenkins build
LANGUAGES
English (US)
AWARDS
Employee Appreciation - Verizon Connect, Inc - 2018, Employee Dedication - Verizon Connect, Inc - 2011, Exceptional Customer Care - Verizon Connect, Inc. - 2005
Timeline
QA Test Engineer
Verizon Connect, Inc.
03.2015 - 12.2023
Customer Service Representative
Verizon Connect, Inc.
06.2012 - 03.2015
Customer Service Representative
Avis Car Rental
05.2009 - 06.2012
Licensed Insurance Agent
Self Employed
12.2007 - 06.2009
Welding Automation Technician
General Motors, Corp
05.1994 - 06.2006
Associate of Science - Automated Manufacturing Technologies
Gwinnett Technical College