Paul Tartaglia
Sandy Springs
Summary
Experienced customer support trainer with an extensive skill set in employee and client education. Skilled in implementing effective onboarding procedures and providing support to new business professionals, which contributes to the growth in client satisfaction.
Overview
4
4
years of professional experience
Work History
Member Success Team
WorldVia Travel Network
Roswell
12.2023 - Current
- Handled the onboarding and activation of 1,000 travel advisors within our systems and apps in two years
- Provided education and mentorship to independent Travel Advisors on business and growth strategies, resulting in six-figure companies
- Guidance with social media marketing and email marketing campaigns for up to 13,000 recipients
- Facilitated the disruption and investigation of roughly $100,000 of commission payments
- Worked directly with the Business Development Managers of large travel companies to resolve and mediate client issues and escalations
- Host of two educational live shows that take place weekly and bi-weekly to provide in real-time assistance to new travel professionals
Target Crew Trainer
Target
Atlanta
08.2021 - 11.2023
- Mentorship and training of new team members through hands-on engagement and overseeing
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Organized and cleaned work areas to ensure safety and efficiency.
- Organized product displays to create appealing shopping environments for clients.
Crew Member
Chipotle
Cleveland
05.2022 - 09.2022
- Trained new crew members on procedures and customer service practices.
- Monitored inventory levels and reported shortages to management promptly.
- Prepared food items according to company recipes and quality standards.
Education
Bachelor of Arts - Film And Media
Cleveland State University
Cleveland, Ohio, OH05-2021
Skills
- Onboarding strategy
- Client relationship management
- Email marketing campaigns
- Team training
- Mentorship program development
- Troubleshooting client issues
- Microsoft Excel
- Data analysis
- Invoicing and billing
- Video editing
- Video production
- Adobe Photoshop, Premiere Pro, After Effects, and DaVinci Resolve
Affiliations
Filmmaking
Hot Crutch December 2024
Writer, Director, Producer, Cinematographer, Costume and Set Designer, Editor, Colorist, Prop Master, Graphic Designer, Audio/Sound Designer
Little Black God July 2024
Debuted at The Psychedelic Film and Music Festival
Writer, Director, Producer, Cinematographer, Costume and Set Designer, Editor, Colorist, Prop Master, Graphic Designer, Audio/Sound Designer
HOME/BODY August 2024
Debuted at the LOCAL ONLY Film Festival presented by the Atlanta Film Society, Winner of Best Experimental Film at the Atlanta After Dark Film Festival, Buried Alive Film Festival.
Writer, Director, Producer, Cinematographer, Costume and Set Designer, Editor, Colorist, Prop Master, Graphic Designer
From Ground and Soil August 2023
Writer, Director, Producer, Cinematographer, Costume and Set Designer, Editor, Colorist, Prop Master, Graphic Designer
I Can See You June 2023
Semi-Finalist in the Hollywood Just4Shorts script competition
Semi-Finalist in the Scriptapalooza Screenplay Competition
Zephyr in the Sky February 2021
Debuted at the L'Étrange Festival 2022
Writer, Director, Co-Producer, Cinematographer, Costume and Set Designer, Editor
Hot Crutch December 2024
Writer, Director, Producer, Cinematographer, Costume and Set Designer, Editor, Colorist, Prop Master, Graphic Designer, Audio/Sound Designer
Little Black God July 2024
Debuted at The Psychedelic Film and Music Festival
Writer, Director, Producer, Cinematographer, Costume and Set Designer, Editor, Colorist, Prop Master, Graphic Designer, Audio/Sound Designer
HOME/BODY August 2024
Debuted at the LOCAL ONLY Film Festival presented by the Atlanta Film Society, Winner of Best Experimental Film at the Atlanta After Dark Film Festival, Buried Alive Film Festival.
Writer, Director, Producer, Cinematographer, Costume and Set Designer, Editor, Colorist, Prop Master, Graphic Designer
From Ground and Soil August 2023
Writer, Director, Producer, Cinematographer, Costume and Set Designer, Editor, Colorist, Prop Master, Graphic Designer
I Can See You June 2023
Semi-Finalist in the Hollywood Just4Shorts script competition
Semi-Finalist in the Scriptapalooza Screenplay Competition
Zephyr in the Sky February 2021
Debuted at the L'Étrange Festival 2022
Writer, Director, Co-Producer, Cinematographer, Costume and Set Designer, Editor
Timeline
Member Success Team
WorldVia Travel Network
12.2023 - Current
Crew Member
Chipotle
05.2022 - 09.2022
Target Crew Trainer
Target
08.2021 - 11.2023
Bachelor of Arts - Film And Media
Cleveland State University