Paula Harrington
Woodstock
Summary
Results-driven appliance sales professional with more than 15 years of experience in retail and manufacturer sales, specializing in major home appliances. Proven success building customer relationships, educating consumers on product features and benefits, and delivering consultative sales solutions that drive revenue and customer satisfaction. Currently serve as an Appliance Sales Specialist with The Home Depot, where I represent premium appliance brands, including LG, and consistently exceed sales goals through exceptional customer engagement. Previous experience with Whirlpool Corporation provides extensive knowledge of retail partnerships, territory management, product training, merchandising, and account development. Passionate about representing innovative brands and creating outstanding customer experiences.
Overview
17
17
years of professional experience
Work History
Appliance Sales Specialist
The Home Depot
Roswell, GA
02.2019 - Current
- Serve as a trusted product expert for LG and other leading appliance brands, helping customers select appliances that best fit their lifestyle, budget, and household needs.
- Deliver consultative sales experiences by listening carefully to customer needs and recommending personalized appliance solutions.
- Consistently exceed monthly appliance sales goals while generating Home Depot credit accounts and product protection plan sales.
- Exceeded monthly appliance sales goals, generating Home Depot credit accounts and product protection plan sales.
- Built lasting customer relationships through exceptional service throughout sales process.
- Conducted post-delivery follow-up to ensure successful installation and customer satisfaction.
- Maintain current knowledge of new appliance technologies, promotional programs, and competitive products.
- Partner with vendor representatives and store leadership to maintain merchandising standards and support promotional initiatives.
Outside Sales Market Manager – Major Appliances
Whirlpool Corporation
Atlanta, GA
01.2016 - 12.2018
- Managed a $12 million territory serving builders, distributors, retailers, and national accounts throughout Metro Atlanta.
- Increased market share by building strong business relationships and uncovering new sales opportunities, contributing to territory growth.
- Collaborated with National Key Account Managers to secure large residential construction projects.
- Utilized market analytics and economic trends to develop strategic sales plans and achieve revenue objectives.
- Developed strategic sales plans leveraging market analytics and economic trends, successfully aligning with revenue objectives.
- Coordinated appliance package sales from contract through delivery and installation, maintaining high levels of customer satisfaction throughout the process.
- Conducted product demonstrations and sales training sessions for retail partners and account teams.
Inside Sales Representative – Major Appliances
Whirlpool Corporation
Knoxville, TN
01.2010 - 12.2016
- Increased market share through strategic account planning and consultative selling.
- Delivered engaging virtual product presentations and promotional training for dealers, enhancing product knowledge and sales techniques.
- Executed strategic account planning and consultative selling, contributing to increased market share.
- Collaborated with retail customers to implement cooperative advertising and promotional campaigns, driving showroom traffic and boosting appliance sales.
- Built long-term relationships with dealers by providing exceptional service and product expertise.
Education
Bachelor of Science - Textiles & Merchandising
Georgia Southern University
Statesboro, GeorgiaSkills
- Appliance Sales & Product Expertise
- Product Knowledge
- Consultative Selling
- Product Demonstrations
- Sales Goal Achievement
- Relationship management
- Account Management
- Retail Partner Development
- Territory Sales Support
- Sales coaching
- Store execution
- Business Development
- Cross-functional collaboration
- Microsoft Office Suite
- Problem Solving
- Outstanding Customer Service
- Consumer Education
- Brand Advocacy
Timeline
Appliance Sales Specialist
The Home Depot
02.2019 - Current
Outside Sales Market Manager – Major Appliances
Whirlpool Corporation
01.2016 - 12.2018
Inside Sales Representative – Major Appliances
Whirlpool Corporation
01.2010 - 12.2016
Bachelor of Science - Textiles & Merchandising
Georgia Southern University