Paula Mensah

Received incoming calls or customers to place orders, process returns, answer product
questions, provide order status and/or route customers to appropriate department or sales
associate.
Handled remote customer complaints utilizing tools, training and problems
solving skills as well as de-escalation techniques, conflict resolution skills and professionalism
Resolved delivery/schedule issues as they arose according to established department policies
and procedures.

• Monitored and documented customer feedback, providing insights for service improvement initiatives.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Handled billing and payment issues by following guidelines and resolving disputes.

• Confirmed compliance with local and national regulations all the time.
• Developed and enforced environmental protection and safety policy procedures
• Contributed to enhancing public engagement through data-driven analysis.
• Monitored site activities to identify potential environmental risks and recommend corrective actions.
• Analyzed data for trends, patterns and indicators of potential noncompliance.
• Conducted environmental audits to ensure compliance with federal and local regulations.
• Collaborated with internal teams to develop and implement sustainability initiatives.
• Assisted in the preparation of compliance documentation for regulatory submissions.
• Reviewed and analyzed data from inspections, identifying trends and recommending corrective actions.
• Collaborated with cross-functional teams to develop risk management strategies for environmental compliance.
• Led compliance audits to ensure adherence to environmental regulations and policies.

• Provide frontline support to clients via phone, email, and chat, ensuring timely resolution of inquiries.
• Guide customers through product usage and troubleshoot technical issues.
• Document and maintain accurate customer records in CRM systems.
• Collaborate with internal teams to escalate and resolve complex cases, improving customer retention.
• Achieved all KPIs and awarded “Most Promising Customer Support Agent” within 6 months of joining.

• Responded to client calls and provided assistance on pharmacy services.
• Monitored stock levels and placed orders to ensure inventory availability.
• Assisted in dispensing medications under pharmacist supervision.
• Helped improve client satisfaction by providing accurate and timely support.

• Served as frontline customer service personnel in the client department.
• Assisted new clients and resolved service-related issues.
• Supported process efficiency by reducing client wait times.