Payton Elkins
Cartersville
Summary
Insurance representative with years of experience in customer service and office management, focused on enhancing client satisfaction and optimizing operations. Proven sales and communication skills contribute to building strong client relationships and fostering positive interactions. Dedicated to implementing innovative solutions that improve efficiency and deliver measurable results in team settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
01.2025 - Current
- Achieved higher client satisfaction through dedicated service and effective relationship management.
- Decreased claim processing times, enhancing customer experience with timely resolutions.
- Developed tailored insurance solutions by selling a variety of policies to meet client needs.
- Utilized feedback to pinpoint service gaps, driving improvements and increasing retention.
- Worked collaboratively with teams to tackle complex inquiries, improving service efficiency.
Marketing Intern
Governors Towne Club
01.2025 - 05.2025
- Worked closely with the marketing director to elevate and advertise club events to members.
- Managed social media accounts by creating, scheduling, and monitoring content to boost audience interaction and follower growth.
- Supported event planning and promotional activities, including coordinating materials and engaging with members and guest.
- Collaborated with cross functional teams to ensure consistent messaging and brand across communication channels.
Office Manager
Autobody and Collision Solutions
08.2023 - 01.2025
- Manage office operations, enhancing efficiency and customer satisfaction.
- Coordinate parts ordering and client communications, improving service delivery.
- Developed social media content, increasing online engagement.
- Designed branded apparel, boosting company visibility.
- Implemented payroll system, ensuring accuracy and workflow improvements.
- Orchestrated efficient appointment scheduling and client communications, significantly enhancing operational efficiency and customer satisfaction.
Receptionist
Functional Health Institute of Atlanta
08.2019 - 01.2020
- Created a welcoming environment by actively listening to patients, fostering trust and comfort during their visits.
- Streamlined appointment scheduling, reducing patient wait times and improving overall clinic efficiency.
- Maintained organized medication and supplement shelves, ensuring accurate inventory levels and prompt order fulfillment.
- Coordinated with healthcare providers to manage patient check-ins and check-outs, enhancing workflow and satisfaction.
Sales Associate
Ivory Thread Boutique
09.2019 - 05.2020
- Assist customers in-store, enhancing their shopping experience.
- Reorganize products to boost visual appeal and drive sales.
- Advise on profitable product selections, increasing store attention.
- Manage social media, showcasing new arrivals and fashion tips.
- Awarded top sales employee for outstanding merchandise sales.
- Analyzed sales patterns to recommend product placements, driving substantial improvements in merchandise visibility and sales performance.
Education
Bachelor's degree - Public Relations
Kennesaw State University
Kennesaw, GA05.2025
Skills
- Public Relations
- Licensed Insurance Agent
- Communication Skills
- Social Media Marketing
- Sales
- Customer Service
- Social Media Management
- Efficiency
- Multi-tasking
- Organization
- Enthusiastic Attitude
- Dependability
- POS
- Work Ethic
- Hospitality
- Food Service
- Food Handling
- Video Production
- Office Management
Websites
LINKS
LinkedIn
Certification
Licensed insurance producer in GA, FL, NC, SC, TN and AL
Timeline
Marketing Intern
Governors Towne Club
01.2025 - 05.2025
Customer Service Representative
State Farm
01.2025 - Current
Office Manager
Autobody and Collision Solutions
08.2023 - 01.2025
Sales Associate
Ivory Thread Boutique
09.2019 - 05.2020
Receptionist
Functional Health Institute of Atlanta
08.2019 - 01.2020
Bachelor's degree - Public Relations
Kennesaw State University
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