Payton Roberts
Roswell
Summary
People-focused professional with hands-on experience supporting hiring, onboarding, employee relations, and day-to-day workforce operations. Known for building organized systems, handling sensitive information with discretion, and creating a positive, well-managed work environment. Recognized for collaborative approach and commitment to achieving organizational goals, ensuring adaptability to dynamic workplace needs.
Overview
8
8
years of professional experience
Work History
Bartender / Server
Kona Grill
Alpharetta, GA
08.2023 - 03.2026
- Support team operations in a fast-paced environment while maintaining professionalism and teamwork
- Certified Trainer whom trained over 100+ new hires on systems, policies, and service expectations
- Handle employee and customer concerns with a calm, solutions-focused approach
- Contribute to a positive and collaborative workplace culture
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Hospitality Manager
Kid Cashew
Sandy Springs, GA
07.2022 - 08.2023
- Directed employee management activities to enhance operational efficiency, focusing on scheduling and performance oversight.
- Participated in hiring, onboarding, and training of new employees
- Addressed employee concerns and resolved workplace conflicts effectively
- Ensured compliance with company policies, labor guidelines, and safety standards
- Coordinated cycle counts and audits, ensuring accuracy in inventory records.
Associate Customer Advocate
Delta Dental
Alpharetta, GA
11.2021 - 03.2022
- Managed 50+ high-volume customer inquiries daily while maintaining confidentiality, professionalism, and service quality
- Resolved customer issues and escalated complex cases appropriately
- Articulated policy information with clarity and precision to ensure understanding.
- Strengthened communication and problem-solving skills in a structured environment
- Resolved complex customer inquiries regarding claim status and benefits effectively and efficiently.
Office Manager
Galeto Brazilian Steakhouse
Alpharetta, GA
07.2020 - 11.2021
- Led HR-related administrative functions, including onboarding, terminations, and employee documentation
- Developed procedure checklist for FOH and BOH staff
- Managed payroll processing and maintained accurate employee records
- Coordinated scheduling and supported employee management processes
- Coordinated inventory cycle counts and audits, improving inventory accuracy and reducing discrepancies by approximately 10–15%
Office Administrator
Pappadeaux Seafood Kitchen
Lawrenceville, GA
10.2017 - 07.2020
- Inputted and organized weekly inventory data alongside cost information to ensure comprehensive inventory management.
- Supported onboarding processes, including documentation and new hire setup
- Analyzed feedback and implemented strategies to maintain a quarterly score of 90%.
- Assisted with payroll, audits, and internal reporting
- Coordinated office operations to ensure efficient workflow and timely communication among staff, management, and main office.
Education
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Salt Lake City, UT05-2027
Associate of Applied Science - Human Resources Management
Gwinnett Technical College
Lawrenceville, GA05-2026
Skills
- Employee Relations
- Onboarding & Offboarding
- Recruiting Support
- Payroll Coordination
- Scheduling & Workforce Planning
- Policy Compliance
- Conflict Resolution
- Records Management
- Microsoft Office (Excel, Word, PowerPoint)
- Team player attitude
- Strong multitasking
- Administrative support
Timeline
Bartender / Server
Kona Grill
08.2023 - 03.2026
Hospitality Manager
Kid Cashew
07.2022 - 08.2023
Associate Customer Advocate
Delta Dental
11.2021 - 03.2022
Office Manager
Galeto Brazilian Steakhouse
07.2020 - 11.2021
Office Administrator
Pappadeaux Seafood Kitchen
10.2017 - 07.2020
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Associate of Applied Science - Human Resources Management
Gwinnett Technical College