Pearl Ariyana Adams
Fortson
Summary
Proven track record in enhancing customer experiences and streamlining front office operations, demonstrated during tenure at Club Pilates and state farm. Skilled in office administration and problem-solving, I excel in guest relations and team collaboration, significantly improving service standards and operational efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Club Pilates Franchise LLC
02.2024 - Current
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
Crew Member
AMC Theaters
08.2023 - 12.2023
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Customer Service Representative
Winn Dixie Grocery Store
01.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front Desk Assistant
State Farm
07.2022 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enforced policies and procedures to increase efficiency.
Education
Bachelor of Science - Criminal Justice
Columbus State University
Columbus, GA05.2027
Skills
- Office Administration
- Guest Relations
- Customer Service
- Front Office Management
- Call Routing
- Office Organization
- File Organization
- Problem-solving skills
- Team Collaboration
- Meeting Scheduling
Timeline
Front Desk Receptionist
Club Pilates Franchise LLC
02.2024 - Current
Crew Member
AMC Theaters
08.2023 - 12.2023
Customer Service Representative
Winn Dixie Grocery Store
01.2023 - 08.2023
Front Desk Assistant
State Farm
07.2022 - 12.2022
Bachelor of Science - Criminal Justice
Columbus State University
Similar Profiles
Jennifer PotterJennifer Potter
Certified Pilates Instructor at Club Pilates Franchise LLCCertified Pilates Instructor at Club Pilates Franchise LLC
Sabrina MonteiroSabrina Monteiro
Pilates Instructor at Club Pilates Franchise LLCPilates Instructor at Club Pilates Franchise LLC
Shana MoranShana Moran
Certified Pilates Instructor at Club Pilates Franchise LLCCertified Pilates Instructor at Club Pilates Franchise LLC