Pedro Zamora
Lawrenceville
Summary
Proven waiter with a track record of enhancing customer satisfaction at Los Bravos Mexican Restaurant #1 through strong multitasking and exceptional service prioritization. Skilled in maintaining cleanliness and high-volume dining efficiency, consistently delivering attentive service that anticipates guest needs. Demonstrates hospitality excellence and safe alcohol service, contributing to significant client retention and satisfaction.
Overview
5
5
years of professional experience
Work History
Waiter
Los Bravos Mexican Restaurant #1
12.2023 - 10.2024
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Waiter
La Parilla
07.2022 - 09.2023
- Processed orders and sent to kitchen employees for preparation.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Waiter
Jimmys Bar & Restaurant
10.2019 - 05.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
Education
High School Diploma -
Lee County
Sanford, NCSkills
- Strong multitasking
- Cleanliness
- Service prioritization
- Menu presentation
- Bill computation
- High-volume dining
- Bar terminology
- Hospitality and accommodation
- Safe alcohol service
Timeline
Waiter
Los Bravos Mexican Restaurant #1
12.2023 - 10.2024
Waiter
La Parilla
07.2022 - 09.2023
Waiter
Jimmys Bar & Restaurant
10.2019 - 05.2022
High School Diploma -
Lee County
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